Nuvance Health is a family of award-winning nonprofit hospitals and healthcare professionals in the Hudson Valley and western Connecticut. Nuvance Health combines highly skilled physicians, state-of-the-art facilities and technology, and compassionate caregivers dedicated to providing quality care across a variety of clinical areas, including Cardiovascular, Neurosciences, Oncology, Orthopedics, and Primary Care.
Nuvance Health has a network of convenient hospital and outpatient locations — Danbury Hospital, New Milford Hospital, Norwalk Hospital and Sharon Hospital in Connecticut, and Northern Dutchess Hospital, Putnam Hospital Center and Vassar Brothers Medical Center in New York — plus multiple primary and specialty care physician practices locations, including The Heart Center, a leading provider of cardiology care, and two urgent care offices. Non-acute care is offered through various affiliates, including the Thompson House for rehabilitation and skilled nursing services, and the Home Care organizations. For more information about Nuvance Health, visit www.nuvancehealth.org.
Utilizing a high degree of accuracy in obtaining and verifying pre-registration, eligibility determination, benefits verification, pre certification / authorization, notification, screening for financial counseling, referral coordination, outpatient medical necessity determination, and pre-service communication and collection of any required patient liabilities. Employee obtains and verifies insurance / payment source, seeks necessary referral / authorization and coverage extensions as required, and assists with identification / resolution of insurance issues all required demographic, financial, referral / authorization, clinical, and other registration data is collected, verified, and communicated appropriately. Perform insurance eligibility. Communicating with all HQMP Team, patient and office staff, exhibiting and utilizing a high level of customer service skills in all aspects of the job. Responsible for performing a wide variety of clerical duties for administrators and practice staff.
- High School Diploma / GED or equivalent experience.
- Minimum of one (1) year in a customer service role.
o Prefer Call Center experience.
o Prefer Medical Office experience.
Minimum Knowledge, Skills and Abilities Requirements:
- Excellent oral and written communication skills.
Experience with electronic medical records, eClinical Works strongly preferred.
Full-Time Day 9:30-6:00