Come join the GBC Family!
We are looking for a driven, customer-focused individual to fill our Help Desk Specialist position, located at our Hattiesburg facility. Read on for more details of this exciting opportunity!
Why work for Green Bay Converting?
*We are a successful, growing company with a diverse workforce, great benefits and room to grow!
*Safe and clean facilities to work in, with great people to work with
*Competitive compensation & benefits:
- 7 major holidays off (& your birthday too)!
- Medical & Dental plans
- Healthcare & Dependent-care Flex-Spending Account programs
- Company-sponsored Basic Life & AD&D Insurance
- Company-sponsored Short-term & Long-term Disability insurance
- 401k with an improved company match
POSITION SUMMARY:
The IT Help Desk Specialist serves as the first point of contact for employees seeking technical assistance. This position will provide day to day local/remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with basic computer, access, and/or performance issues.
ESSENTIAL FUNCTIONS:
- Respond to phone and/or email requests for support to resolve basic computer, system, device, access, and/or performance issues.
- Fulfill service standards by providing timely and quality service to customers.
- Provide technical support to users by identifying & troubleshooting problems, researching answers, and maintaining workstation performance.
- Walk users through the problem-solving process and advise them of any preventative and/or corrective steps to be taken.
- Set up user profiles and access to systems, and reset passwords as necessary.
- Escalate issues to the IT Manager when necessary.
- Record events and problems, as well as their resolution in IT logs
- Identify and recommend possible improvements to system performance and/or procedures.
- Create and/or update instructional and reference documentation.
- Participate in development of training programs.
- Act as back-up to IT Manager, when needed.
- Perform other duties, as assigned.
POSITION QUALIFICATIONS:
- Relationship Building - Ability to effectively build relationships with customers and co-workers.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Applied Learning - Ability to participate in needed learning activities in a way that makes the most of the learning experience.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Reliability - The trait of being dependable and trustworthy.
- Resource Management (People & Equipment) - Ability to obtain and appropriate the proper usage of equipment, facilities, materials, as well as personnel.
- Safety Awareness - Ability to identify and correct conditions that affect employee safety.
- SQF/Quality Awareness - Ability to follow basic manufacturing requirements that are advised in the GBC Food Safety Policy.
- Technical Aptitude - Ability to comprehend complex technical topics and specialized information.
- Analytical Skills - Ability to use thinking and reasoning to solve a problem.
- Communication, Written - Ability to communicate in writing clearly and concisely.
- Communication, Oral - Ability to communicate effectively with others using the spoken word.
- Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions.
- Ambition - The drive to achieve personal advancement.
SKILLS & ABILITIES
- Education: Associate degree in IT preferred, Bachelor degree a plus
- Computer Skills: Possess at least 5 years of computer related experience.
- Systems/Programs: Experience in Office 365, Microsoft Dynamics, Active Directory, VMWare, and/or Ringcentral Phone System a plus
- Other Requirements: 1+ years of practical work experience preferred.
Green Bay Converting does not accept phone calls regarding application status.
Green Bay Converting is an Equal Opportunity Employer.
Job Type: Full-time
Pay: $18.00 - $20.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Referral program
- Retirement plan
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Ability to commute/relocate:
- Hattiesburg, MS 39401: Reliably commute or planning to relocate before starting work (Required)
Experience:
Work Location: In person
