Overview
Fearnow Insurance is a multi-line, independent insurance business that has been in operation for over 30 years. Our mission to our employees, customers, and carriers is to understand their needs and fulfill their expectations.
Perform a variety of daily administrative tasks such as creating and maintaining suspenses, following up with clients and carriers to ensure task is completed, sell and bind policies, send out documents to clients after reviewing them, information gathering and other types of written and verbal communications while maintaining superior customer service and a positive attitude.
Expectations/Duties
· Provide customer support in a friendly, prompt, and accurate manner.
· Take walk-ins as applicable.
· Answer calls in a timely manner (within the same day).
· Respond to customers’ insurance related questions and issues.
· Learn and understand company insurance products.
· Provide customers with detailed information about policies and products.
· Quote, submit applications, and maintain client records.
· Complete daily suspenses.
· Attach and note AMS 360 system accurately and correctly.
· Follow up with customers and carriers in a timely manner.
· Meet weekly production goals and objectives.
· Effectively communicate with clients, prospective clients, and insurance companies.
· Communicate any issues with customers or co-workers to your manager.
· Work with Sales Agents to ensure all clients receive the best coverage for their needs.
Initiative
· Take the initiative to get things done with the underwriters & carriers
· Have a no-quit attitude to find solutions to write business
· Competence to see gaps & fix problems with solutions
· Have a positive, upbeat attitude along with determination to complete tasks with excellence
· Negotiate on behalf of the client
Organization
· Keep up with incoming phone calls and emails
· Keep up with suspense for follow-ups and ongoing tasks
· Communicate well with all clients, keeping them informed of progress
· Handle all tasks appropriately and in a timely manner
· Update & review AMS 360 to accurately reflect the policy
· Be able to self-organize and date-set with numerous deadlines
· Issue certificates of insurance
· Make suspenses / follow-ups for every customer interaction or policy update
Skills & Abilities
SKILLS
· Proficient in Microsoft Office, computer literacy, general mathematics, & problem solving
MANAGEMENT
· Attend weekly personal lines meetings and provide input as needed
drive
· Work with diligence to achieve greatness & results with excellence
Communication
· Communicate well with producers, customers, and companies
Our Values
Do the right thing with positivity Listen and be solution minded be a professional advisor
Serve with excellence
Take Care of each other
Stay Focused
Strive to be the best
Job Types: Full-time, Permanent
Pay: $18.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Supplemental Pay:
Ability to Relocate:
- Seffner, FL 33584: Relocate before starting work (Required)
Work Location: In person
