Clinical Office Manager

Center for Autism and Related Disorders, Inc. - Sterling, VA3.1

30+ days ago
Recruiter: John Samson
Email: js9113@centerforautism.com

LOCATION: 45305 Catalina Court, Building B, Suite 101 Sterling VA 20166

ORGANIZATION:
The Center for Autism and Related Disorders, Inc. (CARD) is among the world’s largest and most experienced organizations effectively treating children with autism and related disorders. With US and international reach, CARD touches the lives of hundreds of children and their families. Through a network of trained therapists, supervisors and researchers we develop and implement quality, comprehensive and personalized treatment programs which lead to success, and in many cases recovery.CARD was started in 1990 by renowned psychologist and early researcher of autism, Dr. Doreen Granpeesheh. She
designed a unique treatment curriculum based on the Applied Behavior Analysis (ABA) method and built an organization of dedicated and trained staff. Currently CARD has over 200 centers across the U.S. and affiliate sites across the globe. CARD’s goal is to become the worldwide leader of top-quality autism treatment.

DESCRIPTION:
CARD is hiring an experienced Operations Manager to oversee the day to day operations of the Sterling Academy including employee/client relations, billing, payroll and general reporting. The Operations Manager is responsible for the hiring and management of their local administrative staff and will assist with clinical recruitment. The Operations Manager is responsible for the overall financial health of the academy. The Operations Manager is a member of the operations team and reports to the Manager of Satellite Operations. The Operations Manager is expected to work with the office’s Clinical Manager to help grow and market the academy.

RESPONSIBILITIES:
Implement and represent CARD policy enthusiastically
Oversee administrative staff and daily office operations of the academy.
Track data and prepare management reports (reports include but are not limited to: potential client list, contract fulfillment, billable percentages, timesheets, turnover, applicant tracking, P&L)
Prepare and maintain employee and client rosters and files
Responsible for the scheduling of all local clients and staff
Ensure accurate and on-time submittals of client and employee timesheets of their local office
Act as liaison between CARD satellite office and Corporate Headquarters
Assist with Payroll, Billing and Human Resources functions
Manage office supplies budget and purchase orders of their local office
Implement procedures to improve office performance (i.e. minimize session cancellations, minimize staff turnover)
Maintain client and employee privacy in accordance with CARD policy and HIPAA regulations
Attend/lead required trainings and meetings
Hold quarterly coaching sessions and annual performance reviews with direct reports (Administrative Staff)
Responsible for achieving performance goals including but not limited to 95% contract fulfillment and minimum billable requirements
Provide marketing support for the office, and meet minimum monthly growth requirements
Implement procedures which assist their local office in maximizing minimum billable requirements Must keep abreast of changing organizational needs as it relates to business systems, legal practices, HIPAA compliance, and technology
Meet monthly with assigned Senior Operations Manager to receive supplemental trainings and to review monthly goals that are in line with the quarterly goals set by the Manager of Satellite Operation

QUALIFICATIONS:
A minimum of 2 years’ experience in a management role
Bachelor’s Degree in business, accounting, finance, administration or management preferred
Ability to execute active listening and problem solving skills to provide exceptional customer service
Excellent inter-personal relationship skills and the ability to work with individuals of all levels
Excellent written and verbal communication skills including phone and e-mail etiquette
Ability to prioritize and multi-task
Ability to lift up to 25 lbs on a frequent basis
Ability to work for extended hours sitting at a computer
Ability to work in a loud environment around children
Excellent computer skills including Excel, Word, Outlook; strong knowledge of all MS Office programs
Key characteristics: organized, energetic, intelligent, dependable, good listener, professional

COMPENSATION/BENEFITS:
For qualifying employees, benefits includes medical, dental, life, 401(k) plan, flexible spending program, earned paid vacation, sick pay and holiday pay
Ability to participate in discretionary bonus plan based on meeting eligibility requirements
Exceptional training and mentorship program