Full Job Description
This position provides an opportunity for the right person to manage all aspects of a multi-million-dollar business. Overseeing all aspects of our business from lower tier managers and team members to daily tasks of operations.
Scope of this position
Reports directly to company owners
Must have 5+ years’ experience in hospitality or restaurant management or other relevant sales/management experience.
Position requires a varied schedule that will include weekends and holidays.
Responsibilities and Duties
Directly supervises all company management, indirectly supervises all staff during all hours of operation. Directly accountable for all administration and operations, ensuring execution of all employee duties to guarantee maximum guest satisfaction and a quality work environment.
Responsible for achieving planned profit levels while ensuring maximum guest satisfaction.
Plans and analyzes staffing levels, ensuring sufficient development and training for all employees, including management.
Plans and analyzes the administration and operations of the facility.
Ensures that all employment activities to include staffing (hiring/separation responsibilities), scheduling, training, and performance reviews are conducted according to established procedures and in compliance with all legal requirements.
Approves and recommends salary increases. Oversees and coach management handling of employee relations, including on-the-job coaching, informal counseling, performance reviews, corrective actions and separations.
Ensures compliance to productivity and service standards with a sufficient number of well-trained employees. Establishes standards where none exist.
Ensures proper management of the facility and equipment through preventive maintenance, energy conservation, repairs, security measures, and adherence to safety and sanitation requirements.
Anticipates, identifies and corrects system breakdowns to achieve guest and customer satisfaction. Responsible for all communication with regard to system breakdowns and deficiencies.
Knowledge of all products and services offered.
Ability to continue growth with expanding core market groups.
Required, under certain circumstances, to perform/assist all functions for all positions.
Keeps owners informed about operations, reporting status of each department on a regular basis and reporting concerns in a timely fashion.
Strong leadership presence and ability to lead by example.
Genuine liking for people and animals with a desire to create a courteous, friendly, professional work environment.
Confidence and sufficient knowledge of the health, welfare, and handling of dogs and cats.
Ability to train, motivate and manage employee performance consistently and fairly, using praise and corrective actions as appropriate.
Ability to develop management team by delegating day-to-day operations and coaching assignments
Strong oral and written communication skills, attention to detail, planning, and organizational ability, and a “High Touch” customer service attitude.
Maintain excellent relationships with customers.
Ability to manage quality services and control expenses, particularly payroll expenses.
Strong budget, forecasting, and cost control skills. Ability to produce consistent profits.
Understanding of how day-to-day operations impact P & L
Flexible enough to adapt to change and skilled enough to manage it.
Ability to evaluate and improve work flow processes and procedures.
Planning, analysis, time management skills integrated into management style
Analytical, solution oriented approach to business and operations problems
Computer literate with ability to use internet, e-mail, Word and Excel spreadsheets in a professional setting
Desired Experience and Education
At least 5 years prior managerial experience at the GM level, managing minimum $1.5M sales revenue.
Currently working as GM or higher
Excellent work history and references with a record of career progression
Associates or Bachelor’s degree in Business or related area
Salary based upon experience
Two weeks (80 hours) accrued paid time off
Incentive Compensation Plan
Programs and plans are in accordance with applicable Company plan or policy documents.
We are an equal opportunity employer without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality or sex.