Full Job Description
Under the direction of the Director of Performance Analysis and Visualization, the Senior Performance Analyst performs highly advanced (journey-level) process and data analyses, consultative and technical assistance in support of the Health and Human Services (HHS) Performance Management and Analytics System (PMAS). Work involves fostering relationships with HHS program executives and staff; providing consultative services and technical assistance to program staff, developing an advanced understanding of program's business operations and related workstreams, business processes and operational performance objectives; gathering, tracking and reporting performance data; analyzing data to identify anomalies, patterns and develop forecasts for performance; and reviewing, assessing, developing, and implementing new measures, as appropriate. The Senior Performance Analyst provides ongoing support to the program areas, including performance management training and consultation, continuous improvement strategies, and assessment and reporting methodologies. May assign and/or advise the work of others. Works under minimal supervision, with extensive latitude for the use of initiative and independent judgment. Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
Essential Job Functions:
(25%) Builds effective working relationships with program staff and develops specialist understanding of their business operations, performance measures and data capabilities; consults with programs to resolve problems, identify training needs, and discuss program effectiveness; collects, organizes, analyzes, and prepares materials in response to requests from program.
(20%) Acts as a liaison with agencies and large, complex internal programs to explain the performance management program and agency statutory requirements; provides expert guidance and assistance in the establishment of targeted, high-level metrics capable of effectively measuring and communicating overall HHS system performance; assists programs in developing new and refined measures; and ensures performance measure data integrity.
(15%) Helps develop and implement tools for gathering, tracking and reporting performance data on system business and administrative processes; analyzes data from multiple sources to identify patterns and underlying causes to changes in data; interprets historical and current data, and makes projections for future performance; and develops performance management reports, visualizations, executive summaries, and presentation materials.
(10%) Analyzes legislation to develop and help implement recommendations for policy and programmatic issues relating to the implementation, improvement, and/or expansion of performance management initiatives.
(10%) Develops solutions to highly complex performance management issues and concerns, develop implementation plans, and help coordinate and support implementation.
(5%) Coordinates performance management-related change and issue management.
(5%) Help analyze, develop and implement department policies, procedures, manuals, and standards and plans department activities in accordance with department objective and goals; trains, leads, assigns, and/or prioritizes the work of others.
(5%) Develops and implements effective techniques for evaluating agency programs and provides guidance to program staff in the development and integration of new methods and procedures; completes performance reports, studies, and specialized projects, and recommends appropriate changes.
(5%) Analyzes performance data to help ensure program’s compliance with policies and procedures, statutes, and rules; and recommends corrective action(s) as needed; determines trends, provides recommendations and coordinates the resolution of departmental operational problems.
Knowledge Skills Abilities:
Knowledge of performance management and continuous quality improvement processes.
Knowledge of program business processes and operations.
Knowledge of state and federal legislative processes.
Highly skilled at gathering, analyzing and reporting program and operational performance data.
Strong interpersonal skills including the ability to collaborate among multiple parties, work with people under pressure, resolve conflicts, and establish and maintain effective working relationships.
Skill in developing, implementing, interpreting and evaluating policies, procedures, regulations, and laws.
Skill in providing guidance, counseling, advice, and recommendations to managers and senior leadership.
Skill in summarizing complex information and issues, evaluating alternatives, and developing creative and workable solutions.
Skill in managing multiple and competing priorities.
Skill in using personal computer and various software programs to include Word, Excel, PowerPoint, and Outlook.
Ability to plan and facilitate effective meetings with diverse stakeholders.
Ability to develop and conduct training.
Ability to adapt behavior and work methods in response to new information, changing conditions, or unexpected obstacles.
Ability to exercise sound judgment in making critical decisions; to communicate effectively; and to assign and/or supervise the work of others.
Registration or Licensure Requirements:
Initial Selection Criteria:
Graduation from an accredited four-year college or university. (Related work experience may be substituted for educational requirement on a year-for-year basis).
Five or more years’ performing business analysis experience evaluating large, complex programs.
Five or more years’ experience collecting and analyzing business or program performance data.
Demonstrated experience in expressing performance management, technical and business concepts and conclusions orally and in writing.
It is incumbent upon the applicant that BEFORE they apply for this position, to assure that they meet the minimum initial and final criteria, have the required knowledge, skills and abilities, stated in this posting to be considered for this position; and that each of the above is clearly detailed in their official Texas State Application. No other documentation other than the official Texas State Application can or will be used in evaluating an applicant’s candidacy for this position.
Starting salaries are based strictly on HHS agency policies.
YNS, 641X, 63G0
HHS agencies use E-Verify. You must bring your I-9 documentation with you on your first day of work.
I-9 Form - Click here to download the I-9 form.
In compliance with the Americans with Disabilities Act (ADA), HHS agencies will provide reasonable accommodation during the hiring and selection process for qualified individuals with a disability. If you need assistance completing the on-line application, contact the HHS Employee Service Center at 1-888-894-4747. If you are contacted for an interview and need accommodation to participate in the interview process, please notify the person scheduling the interview.