TSM Site Planner - Hillsboro, OR

Hitachi High Technologies America, Inc. - Hillsboro, OR (30+ days ago)



Employment Status: Temp-to-Hire only for external candidates


REPORTING TO TITLE: Assistant Manager, Customer Service, Supply Chain
The TSM Site Planner interacts with site customers prior to, during and after the sale of all spare parts for the Site. The planner maintains monitors and optimizes inventory levels and parts ordering for the site. The Planner develops and maintains positive customer relations; coordinates with various departments and functions within the company to ensure customer requests are handled appropriately and in a timely manner. This position has the authority to substantially affect the relationship between the company and a customer, from either a financial standpoint or product standpoint. The focus of work can be in pre-sale, post-sale or both.

Maintain, manage and provide continual optimization of on-site inventory to meet both Hitachi and Customer requirements
Ensure that customer orders are taken properly and scheduled to release company inventory, which includes interface with the Supply Chain (Customers, Dallas CSR, Logistics, etc.) on a daily basis regarding orders, pricing and availability
Responsible for customer accounts from start of order until completion, as well as maintain technical and professional expertise in order to ensure constant communication with customers
Maintaining records of all transactions dealing with customer orders
Monthly sales and inventory reconciliation and invoicing
Maintain Site BOM in association with customer
Facilitate BOM Meetings and provide reports to HTA Management
Attend and report on monthly site BOM’s
Participate in monthly VF BOM’s to help optimize inventory across the VF
Stock-room reconciliation as needed including weekly and Bi-Annual reconciliation
Conducting physical count of inventory at the customer’s site at a minimum of twice a year
Generate reports, including but not limited to Inventory, Sales, Purchasing, and Returns
Create and distribute monthly sales reports
Create and distribute reports for Machine Down Wait Part, Zero Bins, Zero Bin replenishment time, and fill-rate
Work together with all TSM sites to manage and review stock globally
Work with HTA Managers to discuss and explain the impact of purchasing decisions
Responsible for communicating with Dallas SCT, processing orders, and monitoring the purchasing activities
Create and provide a three-month rolling forecast of site parts usage
Create new meaningful analysis in the daily operational activities for management’s review
Design, implement and participate in the MRP (Material Requirement Planning) process
Work with Warranty Department, HTA Site Personnel, and Customers to efficiently transact Pre-MRCL and warranty parts
Work with HTA’s Repair Department to maintain on-site repair stock and ensure timely replacement of repaired items
Support HTA Site Personnel (TS, EIC and engineers) with monthly reports of parts activity
Being On-call as scheduled to handle all After-Hours Emergency parts requirements, including pulling stock and arranging carrier shipment schedule. (7 x 24)
Provide coverage for other domestic TSM sites as directed by management
Be able to follow Customer’s requirements for HTA’s on-site personnel
Attending and chairing several key meetings on a weekly and monthly basis
Travel will be required as necessary. Some International travel may be required
Working closely with all departments to ensure HTA procedures are followed
Writing and maintaining procedures for the department
Able to make judgment calls that will affect our customer and company
Work with On-Site Warehouse to ensure proper storage and packaging of HTA Spare Parts


Possess a 4-Year Degree in Marketing, Supply Chain Program, Business Administration, Industrial Distribution or equivalent years of experience
Master’s Degree in Business Administration or Supply Chain Management a plus
CPSM or APICS Certification a plus
3-5 Years experience in Customer Service, Inside Sales/Marketing or Inventory Planning environment or educational equivalent
Must speak, read and write English
Must be proficient in MS Excel, SAP, and Outlook
Have excellent verbal and written communication skills
Must be able to work independently
Must be able to work within a Team Environment
Able to work the required shift
Must be available for On-call duties – 24/7 Basis for on-site emergency issues
Due to frequent business transactions with Ireland, Israel, and Japan, relevant experience or language skills are a definite plus
Must be punctual and dependable
Must be able to pass Customer requirements to work on site
Strong interpersonal and communication skills
Able to prioritize tasks, organizational skill
Able to be flexible with tasks
Able to follow orders
Must be able to respond to the needs of the Supply Chain Team as needed
Ability to communicate and receive communication via telephone, fax, and computer e-mail with or without accommodations
Ability to utilize equipment i.e. phone, computer, fax machine, copier with or without accommodations
Ability to meet the physical demands of being On-call, including but not limited to, 24/7 pager coverage, replying to customer pages in a timely manner without interference, answering pager calls without affecting regular work schedule
Ability to lift up to 50 lb. without accommodations
Ability to drive an automobile
Ability to hear audible noises
Able to read with or without accommodation
Able to listen with or without accommodation
Able to speak with or without accommodation
To move from place to place with or without accommodations
Ability to travel domestically and internationally
Able to travel for extended periods at a time
The above job description has been designed to indicate the general nature and level of work performed by employees with this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Equal Opportunity Employer (EOE) – Females/Minorities/Protected Veterans/Individuals with Disabilities