The Client Services Representative provides office support at the front desk within the Hospital, Ambulatory or Surgery Center setting.
The Representative also ensures the timely and organized scheduling of patient appointments, patient insurance information, enters client information into the computer, and provides accurate financial information to clients.
This position supports organizational goals by providing quality customer service, participating in performance improvement efforts and demonstrating a commitment to team work and cooperation. All Urgent Care Centers require staffing for day, evening, weekend and all holiday shifts. Employee Client Service Representatives in Urgent Care Center are required to work any or all scheduled shifts.
EDUCATION: High school diploma or equivalent required.
LICENSE/CERTIFICATION: None Required
EXPERIENCE: 1-3 years office experience required, preferably in a medical setting. Minimum 1 year insurance, CPT4 and ICD-9 coding experience preferred. Knowledge of medical terminology preferred. Proficiency in Clinical Applications preferred at time of hire; incumbents within position will be trained appropriately and then skill will be required for this position within 30-60 days from date of hire.