Student Success Coach

Colorado Christian University - Lakewood, CO4.2

Full-timeEstimated: $37,000 - $51,000 a year
EducationSkillsBenefits
About the Job

The Student Success Coach (SSC) at Colorado Christian University (CCU) guides and assists new College of Adult and Graduate Studies (CAGS) students towards successful completion of their first course at CCU. The SSC fosters students' fundamental understanding of University policies and procedures, available resources, and strategies for academic success. This individual specializes in coaching new students and influences the retention and persistence of CAGS students.

About Us

Colorado Christian University is the premier interdenominational Christian university in Colorado and the Rocky Mountain region, delivering world class education to thousands of students. The fully accredited, nonprofit University is located in Lakewood, Colorado, a suburb of Denver.

Colorado Christian University was founded in 1914 on two principles — grace and truth. CCU’s scriptural foundation comes from John 1:17: For the law was given through Moses; grace and truth came through Jesus Christ. (ESV)

CCU's mission is Christ-centered higher education transforming students to impact the world with grace and truth.

A leader in higher education, the University has been consistently ranked in the top 2 percent of colleges and universities nationwide for its core curriculum by the American Council of Trustees and Alumni. CCU has had nine consecutive years of enrollment growth and has been named one of the five fastest-growing master’s granting universities by The Chronicle of Higher Education.

CCU offers more than 100 degree program options for traditional and adult students through its College of Undergraduate Studies and College of Adult and Graduate Studies. More than 8,000 students attend the University on the main campus, in regional centers throughout Colorado, and online.

Scripture states all Christians are called to serve Christ and to minister to others. Because Christians are individuals with different gifts and callings, we serve Christ in a variety of ministry vocations. CCU invites you to explore how you may use your calling and gifts at the University.

What is most appealing about working at CCU?

Live out your calling: We are a traditional evangelical university where you can invest your God-given talents and abilities alongside coworkers and teammates, while having a profound influence on students as they deepen their relationship with Jesus Christ.
Impact students for Christ: Our mission is to provide Christ-centered higher education, transforming students to impact the world with grace and truth.
Equip students for kingdom work: You can be a part of preparing students for positions of significant leadership in the church, business, government, education, and other professions, as a key part of our University's Strategic Priorities.
Contribute to our vibrant culture: CCU’s culture is unique to higher education. Where else can you read the Holy Bible, pray with teammates and students at work, and impact our culture in support of Christian values?

We’re looking for candidates who have:
Previous advising, student service, higher education, public relations, customer service, or similar preferred
Bachelor’s degree preferred
High technology proficiency; fluency in Microsoft Excel and Outlook.
Ability to handle a high level of inbound/outbound calls; clear communication skills, able to articulate clearly, persuasively, and professionally with students.
Ability to interpret and analyze student data in order to proactively contact students and to achieve monthly retention goals.
Self-confidence, patience, empathy, and availability when building rapport with students; understands and adapts quickly to multi-generational needs and characteristics.
Flexibility, receptiveness to change, and teachable spirit; proactive approach to locate appropriate resources to assist with unfamiliar situations; confidence to ask questions; and self-awareness to recognize and learn from mistakes.
Commitment to maintaining cohesive working relationships, positive view of conflict, and honesty and respect in all communication
Satisfaction with a high-energy work environment, ability to maintain focus amidst unexpected distractions and manage disruptions with professionalism.
Key Job Duties

Contribute to CCU’s mission: Christ-centered higher education transforming students to impact the world with grace and truth. In this role, the Student Success Coach contributes to the mission by guiding and shepherding students through their first course at CCU to prepare them for success in their chosen degree program.
Answer student questions via phone, email, and in-person advising appointments and documents details in student’s record. Sample topics include: course registration, financial aid, academic progress, transfer credits, life/school balance, available student resources, faculty concerns, and other student needs.
Initiate outbound calls and emails to students to assess early intervention needs while building advisor/advisee relationships.
Analyze, organizes, and updates reports, spreadsheets, and templates for effective time management, accuracy of data, efficient student communication, and trending student retention.
Partner strategically with other departments to facilitate and process time-sensitive student requests.
Prepare and plans for future blocks/semesters; collaborates with colleagues on special projects; attends team meetings and training webinars/conference calls.
Engage in creative, out-of-the box thinking with the ability to take initiative to find solutions while clarifying and enforcing CCU’s expectations and policies.
Work Environment

While performing the duties of this job, you may be required to walk, stand, sit, reach with hands and arms, balance, stoop, speak with clarity, and have appropriate vision and hearing capabilities. The employee must occasionally lift and/or move up to 25 pounds. Colorado Christian University expects all faculty and staff to become a part of the University community by participating in activities and events that occur on the campus throughout the year, which may occur during evenings and weekends.

What we offer our employees:
We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates progress through the interview process.

We offer competitive compensation and benefits packages to all employees. Our benefit package includes: a tuition waiver program, excellent healthcare, generous paid time off, matching 403(b) retirement plan, and additional organizational paid benefits and voluntary benefit offerings. Pay and benefits will be discussed in more detail as candidates progress through the interview process.