Reporting to the Global Head of Field Enablement, this Vice President role is charged with the development and execution of strategic Field Enablement programs for the client facing Field teams across the Wholesale Payments franchise (Merchant Services, Treasury Services, Commercial Card and Global Trade.) This involves partnering closely with client-facing teams and their leadership across the franchise as well as key partners in Learning & Development, Product, and Marketing. The objective is to help client-facing teams understand and articulate the value of Wholesale Payments through best in class "up-leveling" programs. Responsibilities include strategic learning program end to end development and execution, relationship building, KPI tracking, and internal event coordination and execution. This will all be done in close collaboration with colleagues across lines of business and regions including North America, EMEA, APAC and LATAM.
- Prioritize our Field teams' greatest enablement needs, mapping them to company priorities and delivering high-quality content to them in a variety of digital and physical platforms and across role-level learning paths
Build effective relationships with sales and functional leaders across the Wholesale Payments global franchise (TS, Merchant, Global Trade, Commercial Card)
Track the progress of global Field teams against learning journeys and measure the impact of our enablement efforts on the effectiveness of the Field organizations across Wholesale Payments.
Drive continuous innovation and thought leadership in enablement programs and tools
Work closely with Marketing, Product, and Field teams to drive the enablement content and storytelling strategy for key initiatives Develop content that supports delivery of new solutions and funnel Sales feedback to influence our product roadmap.
Engage with Digital Adoption team and other partners to ensure awareness and usage of new Middle Office offerings as they are rolled out
Own and maintain our Enablement catalog, highlighting all our enablement programs, content and playbooks; develop best practices and content guidelines/standards to scale learning effectiveness
Collaborate closely with subject matter experts to build effective and relevant course content
Contribute to global Field Enablement in-field events - from strategy to execution and day-of logistics
Curate and package suitable collateral including sales playbooks, competitive battle cards, presentations, best practices, decks, demos, etc. for delivery to client facing teams
Collaborate with a team of high-performing individuals focused on the design, delivery, effectiveness, and continuous improvement of the portfolio of enablement programs, reference materials, and distribution/delivery mechanisms across the globe
Minimum 5 years of relevant treasury, banking, sales and payments experience
Strategic thinker with talent for translating complex ideas and solutions into simple concepts that resonate and create "aha" moments and ability to translate via visual channels i.e. decks, videocasts, webinars, etc.
Exhibits leadership when working with multiple cross-functional teams including Product, Sales, Marketing and across levels of management on simultaneous projects
Proven track record of influencing senior executives through thoughtful interaction and executive presentation skills
Sales enablement experience with bringing new product capabilities to market and supporting sales education
Superior judgment to mitigate risk and foster an environment where risk/control issues are escalated
BA/BS degree required with graduate degree preferred
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
Equal Opportunity Employer/Disability/Veterans