MassHealth Training Liaison

Commonwealth of Massachusetts - Springfield, MA3.9

The mission of MassHealth is to improve the health outcomes of our diverse members, their families and their communities by providing access to integrated health care services that sustainably promote health, well-being, independence and quality of life.

Develop and implement training for existing programs and new initiatives. Assess need, and present trainings for new and experienced MassHealth staff. The position will likely require regular travel to each of the MassHealth field offices (Charlestown, Chelsea, New Bedford, Springfield, Taunton, and Tewksbury), and to MassHealth’s Central Office in Quincy.

Present trainings on various MassHealth programs, policies, systems, and procedures for Central Processing Unit (CPU) and MassHealth Enrollment Center (MEC) staff
Provide On-the-Job Training programs for new MassHealth staff determining member eligibility for a variety of services.
Write training packages and all collaborative materials (such as desk guides, PowerPoints, e-learnings, etc) for staff throughout MassHealth, EOHHS, and external contractor sites and stakeholders.
Translate complex policies, procedures and systems into simple, understandable training materials
Supervise 5-10 new staff assigned to unit during training period.
Conduct refresher training on updated policies and systems.
Help develop and present training programs for priority Executive Office of Health and Human Services (EOHHS) initiatives such as the Affordable Care Act (ACA), MassHealth Payment Reform and Long-term Care Services and Supports (LTSS).
Work on a wide variety of MassHealth special projects including cross-agency training efforts.
Monitor new programs, processes and systems, and help evaluate their impact on MassHealth’s training needs.
Act as subject matter expert for MassHealth eligibility policy, procedures and systems for MassHealth field offices
Act as liaison between MassHealth field offices and MassHealth Central Office to escalate questions and issues regarding MassHealth policies, procedures and systems
Provide assistance to field office management team on day to day CPU/MEC issues, such as case closings, undeliverable mail, task time analyses, etc
Deliver one to one mentoring training for staff needing refresher or more intensive learning.
Help interview and select new staff
Coordinate training sessions offered by internal and external subject matter experts.
Conduct frequent, in-depth learning and development needs assessments by working closely with MEC staff and management teams.
Develop desk guides for new initiatives and refresher trainings.
Develop, deliver and facilitate professional and organizational development sessions.
Serve as “all purpose” trainer for any regional MEC.
Keep current and maintain expertise in following areas: MassHealth (HCR and Traditional and LTSS), Health Connector and Health Safety Net Policies and Systems, and Microsoft Office Applications (Word, Excel, and Outlook).
Update training packages within 14 days of policy and systems changes.

Ability to translate complex policies, procedures and systems into simple, understandable training materials
Ability to plan and conduct training sessions.
The ability to manage and sustain multiple and complex relationships and ensure that lines of communication are open.
The ability to work under significant time pressures to meet unanticipated demands.
The ability to work effectively with teams, share information and work collaboratively to solve problems and make decisions.
Knowledge of the theories and principles of adult learning.
Knowledge of training methods and techniques such as lecture, case study, role playing and programmed instruction.
Strong presentation skills, and the ability to prepare software presentations and other visual aids.
Ability to supervise participants in a training session and facilitate groups.
Experience assessing individual and group training needs.
Experience developing and conducting on-the-job training programs.
Knowledge of professional and organizational development.
Knowledge of MassHealth programs, policies and systems.
Knowledge of Microsoft Office applications, and ability to develop related training programs and desk guides.

Special Requirements:
Based on assignment, possession of a current and valid Massachusetts Class D Motor Vehicle Operator’s license or the equivalent from another state may be required.

Pre-Offer Process:
A criminal background check will be completed on the recommended candidate as required by the regulations set forth by the Executive Office of Health and Human Services prior to the candidate being hired. For more information, please visit and click on "Information for Job Applicants".

Education, licensure and certifications will be verified in accordance with the Human Resources Division’s Hiring Guidelines

Education and license/certification information provided by the selected candidate(s) is subject to the Massachusetts Public Records Law and may be published on the Commonwealth’s website.

For questions, please contact the CYF Office of Human Resources at 1-800-510-4122 and select option #2.


First consideration will be given to those applicants that apply within the first 14 days.

MINIMUM ENTRANCE REQUIREMENTS: Applicants must have at least (A) four years of full-time, or equivalent part-time, professional, administrative or managerial experience in business administration, business management or public administration the major duties of which involved program management, program administration, program coordination, program planning and/or program analysis, and (B) of which at least one year must have been in a supervisory capacity, or (C) any equivalent combination of the required experience and the substitutions below.

I. A Bachelor's degree with a major in business administration, business management or public administration may be substituted for a maximum of two years of the required (A) experience.*

II. A Graduate degree with a major in business administration, business management or public administration may be substituted for a maximum of three years of the required (A) experience.*

III. A Bachelor's or higher degree with a major other than in business administration, business management or public administration may be substituted for a maximum of one year of the required (A) experience.*

  • Education toward such a degree will be prorated on the basis of the proportion of the requirements actually completed.
NOTE: No substitutions will be permitted for the required (B) experience.