SUMMARY/OBJECTIVE:
This position greets visitors, answers a multi-line phone system, and directs calls to appropriate department/personnel. Creates an environment that promotes a feeling of importance in every customer. Will perform the following tasks in a way that reflects H&R Agri-Powers mission to provide quality products/service at a fair price to afford a reasonable return on assets.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Answer phones in a courteous and polite manner, direct to the appropriate department/personnel as needed.
- Greet incoming customers with a smile and escort to the appropriate department.
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Pay close attention to customers needs and take reasonable measurements to ensure complete satisfaction.
- Receive USPS mail; sort and distribute appropriately.
- Maintain and file documents and invoices.
- Regularly operate standard office equipment (ex. Fax machine, copier)
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Maintain cleanliness and organization of reception area and sales floor.
- Maintain a positive, professional, and safe work environment by interacting with customers, peers, management and support resources in a way that promotes teamwork and a commitment to excellence.
- Complete all other tasks as assigned by leadership.
EDUCATION/EXPERIENCE:
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High School Diploma or Equivalent.
- 1+ years in customer service.
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Familiar with working on a computer for work-related purposes.
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
- Proficient in Microsoft Office
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Strong interpersonal skills
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Exceptional written and oral communication skills
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Effective listening and problem-solving skills.
- Ability to maintain a professional appearance and demeanor
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First-rate organizational skills
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Basic computer skills
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Able and willing to work in a team setting
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Become and remain flexible to various job tasks
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Possess a customer focused mindset
PHYSICAL REQUIREMENTS: The physical demands described here are representative of those that must be met by an employee or with reasonable accommodation to successfully perform the essential functions of this job.
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Able to sit for long periods of time.
- Able to hear clearly over the phone or in-person
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Able to move around building and grounds
