Information Technology Operations (ITO) – NOC Operations Engineer

Charles Schwab - Phoenix, AZ (30+ days ago)4.1

Phoenix - AZ, PHX4701A, 4701 E Francisco Dr, 85044-5365
Jeanie Bannon

We believe that, when done right, investing liberates people to create their own destiny. We are driven by our purpose to champion every client’s goals with passion and integrity. We respect and appreciate the diversity of our employees, our clients, and the communities we serve. We challenge conventions strategically to create value for our clients, our firm and the world. We live and bring to life the concept of ‘own your tomorrow’ every day. We champion our employee strengths, guide their development, and invest in their long-term success. We hire optimistic, results-oriented, curious, innovative, and adaptable people with the desire to help our clients and one another succeed.

As a company, we were established by Chuck over 40 years ago to champion Main Street over Wall Street, and to help Americans transform themselves from earners to owners. Through advocacy and innovation, we work to make investing more affordable, accessible and understandable for all. As we enter our fifth decade, we are looking for talented, innovative and driven people who believe they can help themselves, and our clients, create a better future.

Our Opportunity:
The Information Technology Operations (ITO) NOCC provides primary monitoring, recovery, and documentation of all incidents related to the network infrastructure throughout Schwab and its subsidiaries. This includes monitoring of over 1,200 applications, spread across 5,000 network devices in production and development. In addition, we are responsible for overseeing and in some cases, executing technology changes across these platforms. ITO is a true 24x7x365 organization, in this position you will be joining our weekday overnight shift (Mon- Thurs 10:00pm – 8:30am).

What you’ll do:
In this role, you will work closely with the Level 1 operations staff to understand the current environment and then you will apply Level 2 forward thinking process and automation to help engineer the NOC of the future. You will also be involved with Crisis Management for the Charles Schwab Branch, Service Center, and Data Center locations. This role includes:

Alert Console Monitoring and Escalation
Crisis Management and Recovery
BMC Remedy Change Ticket Execution
BMC Remedy Incident and Problem Ticket Lifecycle Management
Procedural Documentation Creation and Currency
Participate in building a world class Operations Model for Schwab Operations

What you have:
Clear and concise communication – written & verbal
Ability to Multitask in a "High Pressure Environment"
Skilled in troubleshooting network infrastructure issues
Strong understanding of Network Administration for Cisco, F5, Aruba, Bluecoat or load balancing tool
Scripting skills (Powershell, Linux) would be very beneficial
Understanding of Windows and Linux OS
Proficient with Microsoft Outlook
Ability to type 50+ WPM
Experience working Overnight Shift hours
Skilled in Data Analytics (Excel, Tableau, etc)
Passion for improvement

Nice To Have:
Bachelor’s Degree
ITIL Experience
BMC Remedy Experience
Experience with Large Enterprise Environments (15k + servers/5k+ network devices)

What you’ll get:
Comprehensive Compensation and Benefits package
Financial Health: 401k Match, Employee Stock Purchase Plan, Employee Discounts, Personalized advice, Brokerage discounts
Work/Life Balance: Sabbatical, Paid Parental Leave, New Mothers returning to work Program, Tuition Reimbursement Programs, Time off to volunteer, Employee Matching Gifts Program
Everyday Wellness: Health and Lifestyle Wellness Rewards, Onsite Fitness Classes, Healthy Food Choices, Wellness Champions
Inclusion: Employee Resource Groups, Commitment to diversity, Strategic partnerships
Not just a job, but a career, with an opportunity to do the best work of your life

Learn more about Life@Schwab.

Charles Schwab & Co., Inc. is an equal opportunity and affirmative action employer committed to diversifying its workforce. It is Schwab's policy to provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, disability, legally protected medical condition, genetic information, marital status, sexual orientation, protected veteran status, military status, citizenship status or any other status that is protected by law. Schwab also does not discriminate against applicants or employees because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. At Schwab, we believe that every employee, through their diverse abilities and experiences, can contribute to our growth, innovation and client loyalty. We embrace diversity and are committed to providing equal opportunity to all employees and applicants. If you have a disability, and require reasonable accommodations in the application process, call Human Resources at 800-725-3535. We will be happy to assist you. Schwab will only share your accommodation request with those individuals who have a specific need to know. The request for an accommodation will not affect Schwab's hiring decisions. All other submissions should be performed online.

Job Specifications
Relocation Offered?: No
Work Schedule: Evenings
Languages: English - spoken
Current Licenses / Certifications: None
Relevant Work Experience: IT-Communications/Networking-2-5 yrs
Position Located In: AZ - Phoenix
Education: BA/BS
Job Type: Full Time

Category:Information Technology
Activation Date: Thursday, April 26, 2018
Expiration Date: Wednesday, June 27, 2018
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