HR Coordinator

The University of Iowa - Iowa City, IA4.2

Classification Title: Human Resource Coordinator- UI Community Clinics
Department: University of Iowa Community Clinics
Pay Grade:

Percent of Time: 100%
Schedule: Monday-Friday
Location: Iowa City
Rotations: 8 am to 5 pm

Staff Type: Professional & Scientific

Type of Position: Regular. A position which is considered essential for the effective long-term operation of the university. Persons appointed to this position will receive the privileges and benefits associated with regular employment status.

Our primary and specialty care is provided by experts from all medical specialties, attracting patients from around the world. We offer our care in convenient, comfortable settings, using the most advanced approaches and with the best outcomes as our goal.

University of Iowa Hospitals & Clinics—recognized as one of the best hospitals in the United States—is Iowa's only comprehensive academic medical center and a regional referral center. In 2018-19 seven of our adult care specialties were ranked among the nation’s best, including otolaryngology (3rd), ophthalmology (7th), orthopedics (14th), cancer (18th), urology (34th), pulmonology (39th), and gynecology (50th).

Department Summary:
University of Iowa Community Clinics (UICC) provides comprehensive care to the Iowa City community and beyond. With 9 community clinics, including Quick Cares and Urgent Care, in the Muscatine, Riverside, and Iowa City corridor, UICC is home to providers and staff that provide comprehensive care outside of the hospital setting and give the community a sense of care whenever they need it most.

Position Summary:
HR Program Administration & Operations:
Initiate HR transactions, including but not limited to change of status, termination, appointment, etc.; attach appropriate documentation in accord with University, CCOM and UIHC procedures.

Review and audit timecards for assigned divisions/units; ensure compliance with applicable law (e.g. FLSA), University policies, and collective bargaining agreements; identify leave that may qualify as FMLA and submit requests to the UIHC Leave and Disability office; review and address critical exceptions in ELMS; identify trends or patterns that may require further follow-up; answer questions from supervisors and staff; run comprehensive payroll reports and address follow-up items, as necessary.

Coordinate separation process for staff; scheduling and completing exit interviews; complete HR termination checklist; collect badge, keys, etc.; work with supervisor to ensure other UI-issued equipment is collected; contact HCIS to terminate account, as needed.
Respond to HCIS requests and inquiries.

Evaluate requests for unpaid appointments; collect relevant information; ensure compliance with FLSA and University policies; complete appointments in Self-Service.

Talent Management & Engagement:
Coordinate and support recruitment activities.

Prepare and submit requisition in OTAC; complete external advertising.
Coordinate onboarding for new staff once offer is accepted; complete HR appointment checklist; provide security door access to office spaces; submit HCIS requests for access; prepare orientation packets, including badge form, handouts, etc.

Provide length of service awards to supervisors for dissemination to staff; provide resources and information for effective delivery of awards; complete intake with supervisors for requests for flex pay, spot awards or other special compensation.

May assist with employee engagement initiatives and surveys.

Partners with managers and supervisors to update position control charts.
Collect licensure/certification renewals and update the Compliance & Qualifications (CQ) System, as needed.

Provider Credentialing:
Work with HR Manager and Family Medicine to coordinate the provider credentialing process for providers within the UI Community Clinics.

Facilitate credentialing process for new providers (ARNPs, PAs); coordinates sending out the credentialing packet and instructions; follow up, as needed; receive credentialing packet; ensure completion of billing packet; send completed credentialing packet to the Clinical Staff Office (CSO).

Serve as liaison with CSO during the credentialing process of new providers.

Keep clinic management team and respective divisions/units informed of credentialing progress, and notify them of any delays or issues; escalate to supervisor and administration leadership, as needed.

Receive re-credentialing forms from CSO and facilitate completion with providers; follow up, as needed; escalate to supervisors/leadership, as needed.

Resolve any re-credentialing/licensing issues; work closely with HR Manager and Lead Advanced Practice Provider – UI Community Clinics.

Receive and review Interim Monitoring Reports from CSO; remind providers and Lead Advanced Practice Provider of any upcoming license renewals/certifications; ensure staff is aware of consequences of non-renewal.

Collect licensure/certification renewals and update the Compliance & Qualifications (CQ) System, as needed.

Monitor completion of compliance requirements; prepare weekly compliance reports for review with HR supervisor.

Follow up with Employee Health, Health Care HR, and other central resources regarding questions or issues with the Compliance & Qualifications (CQ) system.

Respond to questions/inquires and provide guidance related to compliance requirements.

As directed by HR supervisor, initiate extensions in CQ; request extensions for health-related compliances through UEHC.

Provide advice and guidance to supervisors concerning managing attendance issues, employee disputes and complaints, performance management issues and requests for reasonable accommodations.

Work closely with supervisors to identify and develop effective HR solutions, including training and development plans, performance improvement plans, and facilitation of mediation meetings.

Communicate with staff and provide basic 'how to' instructions and guidance regarding policies and practices such as payroll applications, compliance issues, and employment inquiries.

Schedule face to face meetings, initiate phone call discussions and support communication with email updates.

Strategic Planning:
Assist with implementation of HR practices/policies and programs within department. May assist with promoting, advocating and communicating changes within the department.

Communicate information, policies and operational changes to assigned divisions/units; provide input on development of policies and procedures within the department; provide recommendations regarding changes to processes, practices and strategies.

Identify opportunity to improve systems and processes, achieve efficiencies and/or improve service delivery.

Adhere to and upholds others to ICARE Values:
Innovation – We see creative ways to solve problems.
Collaboration – We believe teamwork is the best way to work.
Accountability – We behave ethically, act openly and with integrity in all that we do, taking responsibility for our actions.
Respect – We honor diversity and recognize the worth and dignity of every person.
Excellence – We strive to achieve excellence in all that we do.

Compliance with Policies, Laws and Regulations:
Run HR reports, as needed; follow up to ensure compliance; follow up with assigned clinic to address outstanding compliance requirements.

Evaluate requests and exercise discretion and judgment in providing confidential information to appropriate parties internally and externally.

Monitor training compliance and inform supervisors of status.

Please attach a resume as part of the application process. Job openings are posted for a minimum of 14 calendar days. This job may be removed from posting and filled any time after the minimum posting period has ended. For questions or additional information, please contact:

Laura Dooley, HR Manager
Phone: 319-384-7086

Successful candidates will be subject to a criminal background check.
Education Required
A Bachelor's degree in Human Resources Management or Business Administration or related field, or an equivalent combination of education and experience.

Experience Requirements
Minimum of one year of experience in human resources.
Demonstrated excellent verbal and written communication and interpersonal skills.
Must possess strong organizational and analytical skills and attention to detail.
Demonstrated proficiency with Microsoft Office and computer software applications.
Desirable Qualifications

Prior experience in multiple HR program areas, including recruitment, performance management, employee relations, and classification and compensation.
Working knowledge of state and federal regulations affecting human resources.
Ability to be organized, flexible and multi-task in a high volume and fast-paced environment.
Knowledge of University policies, procedures and HR systems.