Employee Accommodations Manager (Administrator I) (9723)

California State University - San Francisco, CA (30+ days ago)4.4

Working Title
Employee Accommodations Manager

Administrator Level
This position is an Administrator I in the California State University Management Personnel Plan (MPP), reporting to the Director of the Disability Programs & Resource Center.

SF State University
San Francisco State is an Equal Opportunity Employer and does not discriminate against persons on the basis of race, religion, color, ancestry, age, disability, genetic information, gender, gender identity, gender expression, marital status, medical condition, National origin, sex, sexual orientation, covered veteran status, or any other protected status. Reasonable accommodations will be provided for qualified applicants with disabilities who self-disclose by contacting the Senior Human Resources Manager.

San Francisco State is a 100% Smoke/Vapor-Free Campus. Smoking or Vaping of any tobacco/plant-based substance is not permitted on any University properties.

The person holding this position may be considered a "mandated reporter" under the California Child Abuse and Neglect Reporting Act and is required to comply with the requirements set forth in CSU Executive Order 1083 as a condition of employment.

This position may be a "designated position" in the California State University's Conflict of Interest Code. The successful candidate accepting this position may be required to file Conflict of Interest forms subject to the regulations of the Fair Political Practices Commission.
Disability Programs and Resource Center

Department Description
The DPRC¿s mission is to collaborate with the university¿s diverse community to ensure that all aspects of campus life - learning, working and living - are universally accessible. The DPRC provides the university community with resources, education and direct services in order that people with disabilities may have greater opportunity and encounter fewer barriers to achieving social justice and equity.

Toward that end, the DPRC provides reasonable accommodations to over 1,700 students and over 250 employees and guests with disabilities each year. The DPRC also oversees ADAA, FEHA, and Section 504 and 508 compliance for the university, coordinates public event access, and is responsible for university-wide implementation of the CSU¿s Accessible Technology Initiative (ATI), which provides oversight on the provision of accessible instructional materials, websites, and campus procurement.

Time Base*
Full-Time (1.0)

Anticipated Hiring Range*
$6,250.00 - $6,667.00 per month ($75,000.00 - $80,004.00 annually)

Salary is commensurate with experience.

Position Summary*
Under the general direction of the Director, Disability Programs and Resource Center (DPRC), the Employee Accommodations Manager (EAM) is responsible for all aspects of the coordination and provision of accommodations for qualified employees with temporary or permanent disabilities, including facilitating the interactive process among appropriate stakeholders and ensuring that reasonable accommodations are provided timely, efficiently and effectively. The EAM manages employee accommodation plans and records, including confidential medical and health information. The EAM works collaboratively with Human Resources and Environmental Health and Safety, particularly with regard to employees requesting accommodations who have workers compensation claims or Family Medical Leave requests.

The EAM serves as a management liaison, referral source, and technical expert for the university community. The EAM conducts research; assesses compliance with ADAA, Section 504, and Section 508, FEHA and other appropriate legislation and policies; and, reports/presents findings as appropriate. The EAM conducts training and develops projects/programs to promote disability awareness, inclusion and compliance.

The EAM provides assistance to the Associate Director and Director as requested, including representing DPRC in meetings, on committees, in the development of guidance and process improvement, in report generation and presentations.

Position Information

I. Manage Employee Reasonable Accommodation Program:
a) Effectively communicates the availability, role and services of the Employee Accommodations Program. Develops and distributes program information and applications
b) Gathers, reviews and maintains confidential applications, supporting medical documentation and other records in order to determine whether university employees are qualified to receive reasonable accommodations and to optimize employee accommodation program performance
c) Facilitates and leads the employee/employer interactive process
d) Analyzes accommodation requests; determines how requests relate to the essential functions of employees¿ jobs as described in position descriptions and as ascertained by other means
e) Develops, acknowledges and formalizes reasonable accommodation plans and provides qualified employees with reasonable accommodations, related services and ongoing consultative assistance
f) Refers employees to Family Medical Leave, Workers Compensation, and other university programs as appropriate
g) Oversees student assistants working in support of the Employee Accommodations Program
h) Anticipates, identifies and strategically manages emerging issues in collaboration with Environmental Health and Safety, Human Resources, Labor Relations, Leave Programs and Academic Affairs using an Integrated Disability Management approach
i) In collaboration with union representatives, ensures that accommodations comply with applicable Collective Bargaining Agreements
j) Explores cost-savings and innovation opportunities and alternatives for assistive technology and ergonomics

II. Research & Data Collection:
a) Conducts relevant research, data collection and analysis, assesses compliance with ADAA, Section 504, Section 508, FEHA, and other appropriate legislation and policies
b) Disseminates ADAA updates, technical information and guidance to university leadership and other members of the university community via a variety of communication and presentation strategies

III. Monitoring & Compliance:
a) Performs audits, drafts reports & evaluates Title I ADAA compliance and other applicable laws, regulations, policies, and industry best practices

IV. Training, Advisory Committees and Multi-Disciplinary Project Teams:

a) Develops and maintains efficient and productive partnerships with Academic Affairs, Human Resources, and other university divisions/departments to develop and implement effective and sustainable training programs for faculty, staff and administrators

V. Additional Responsibilities:
a) Assists the Associate Director and Director as needed or requested, including representing the department in meetings, policy and process development, survey development and response, data collection and analysis, program evaluation and assessment, quality/process improvement, strategic planning and report writing
b) Serves as a member of the DPRC Leadership Team
c) Fosters and promotes the university¿s Principles of Conduct for a Multi-Cultural University and User Friendly Principles
d) Promotes and adheres to applicable professional responsibility and ethical standards
e) Other duties as assigned


  • Structuring Work: Effectively manage and direct workflow, create clear position descriptions, clarify roles and expectations and delegate work
  • Managing Talent: Hire, coach, support employees
  • Inspiring Performance: Empower, appreciate, communicate constructive feedback
  • Building Teams: Build trust and collaborate
  • Using & Sharing Information: Open communication, transparency
  • Facilitating Change: Encourage others to seek opportunities for different innovative approaches to addressing problems and opportunities; facilitating the implementation and acceptance of change within the workplace

  • Bias toward collaboration and teamwork
  • Diplomatic, efficient and effective communication skills
  • Customer/Client Focus with an emphasis in problem solving and resolution
  • Personal effectiveness and credibility as demonstrated by interpersonal and professional competence and confidence
  • Diversity and inclusion
Minimum Qualifications*
  • Bachelor¿s degree in a related field, (i.e., Counseling, Rehabilitation Counseling, Clinical Psychology, Social Work)
  • Minimum of three (3) years of progressive responsibility in the development and management of programs and/or services, preferably for people from an underrepresented population (disability, gender, race, socio-economic, etc.)
  • Demonstrated, advanced knowledge and experience in the theory and successful application of: integrated disability management, job analysis, accommodations, organizational processes, and applicable state and federal disability laws and regulations (i.e., Americans with Disabilities Amendments Act (ADAA), Fair Employment and Housing Act (FEHA), Family Medical Leave Act (FMLA))
  • Demonstrated knowledge of the medical and psychosocial impact of various functional limitations and how they relate to successful implementation of sustainable, reasonable accommodations
  • Demonstrated ability to independently, confidentially, and efficiently carry out complex assignments and/or communications without detailed instructions, to advise others individually or in groups on varied and complex matters, and to determine the appropriate course of action and proper techniques to use when engaged in personal interactions of a sensitive nature
  • Demonstrated knowledge of the broad spectrum of disabilities present in the general population and the corresponding reasonable accommodations available
  • Demonstrated ability to collect, evaluate, interpret and strategically communicate/present data at all levels and across organizational lines
  • Demonstrated ability to diplomatically, efficiently and effectively communicate with, negotiate with, persuade and influence, high-level and/or culturally and ethnically diverse audiences/clients inside and outside of organizations
  • Demonstrated excellence in customer service, public relations, communication and interpersonal skills
  • Demonstrated ability to handle multiple, changing work priorities, organize and plan work and projects, and achieve excellence in a fast-paced, detailed-oriented work environment
  • Demonstrated ability to quickly gain knowledge of, assess the applicability of and strategically implement new and changing laws, policies and practices
  • Demonstrated excellence in adopting and utilizing new and existing software applications, devices and hardware to identify, communicate and achieve strategic and day-to-day goals
  • Demonstrated ability to train and transfer knowledge to a complex and diverse organization on employment-related legal requirements and best practices
  • Must refrain from wearing scented products to ensure DPRC office access for clients with chemical sensitivities
  • Some local travel and evening/weekend hours required
Pre-Employment Requirements
This position requires the successful completion of a background check.

Threaded through our Total Compensation package is a commitment to Bridging Life's Transitions. SF State is committed to providing our employees with a comprehensive program that rewards efforts that are appreciated by your colleagues, students and the customers we serve.

We offer a competitive compensation package that includes Medical, Dental, Vision, Pension, 401k, Healthcare Savings Account, Life Insurance, Disability Insurance, Vacation and Sick Leave as well as State Holidays and a dynamic Fee Waiver program, all geared towards the University's commitment to attract, motivate and retain our employees.

How To Apply
Submit an online application and upload in one file attachment your resume and cover letter, describing your specific qualifications for each position. The online recruitment system will allow one file attachment for each submission.


The Human Resources office is open Mondays through Fridays from 8 a.m. to 5 p.m., and can be reached at (415) 338-1872.

SF State is Equal Opportunity/Americans with Disabilities Act employer and has a strong commitment to the principles of diversity.