Greet and assist patients that present.
Working knowledge of Health Plan coverage types, for example (but not limited to) traditional, deductible, etc.
Check in patient by following check-in policies and procedures and using the check-in systems of manual visit records when the systems are down
Check out patients by following check-out policies and procedures and using the check-out systems or manual visit records when the systems are down, if applicable
Follow appropriate procedures when registering exception-type patients such as non-members, out-of-area health plan members, Medicare, Medi-Cal, and industrial patients
Assist patients by providing general information and explaining co-pays/applicable fees.
Maintain the patient will-call area box, if applicable
Communicate with clinical and business office staff as needed
Cash Handling Reconciliation Deposit and handle cash according to the Cash Handling Responsibility Agreement.
This position is for the float pool. The majority of time, you will be floating to different departments.
This position is to back-fill for vacations sick calls and any other leaves that need to be covered.
Perform other duties as required