Full Job Description
Our customer service-oriented Tech Ops team is seeking a technician for temporary support coverage during a leave of absence through the end of the year 2020. Technical Operations Team is responsible for the support, management and security of the systems infrastructure and client support for all campuses. Team responsibilities include (but not limited to) infrastructure management, cyber security and monitoring, disaster recovery, wired & wireless networks, workstation and telephone support, Microsoft Active Directory, Office365 Suite, network infrastructure support, client and vendor coordination and project management, theater and editorial systems support.
The IT Support Technician will complement the team with an exceptional customer-service attitude, as well as expertise in support of Office 365 applications, printing and file sharing, network infrastructure and security, databases, workstation deployment, hardware maintenance, software installation, data recovery, and web & local servers. The examples below are some of the systems and software integrations:
Hospitality – ResortSuite, iRiS, Shift4,
Fire/Safety - Fire, Alarm, CCTV, Access Control
Facilities – Workspeed, BMS, Lutron
IT – ZenDesk, Manage Engine, OneDrive
HR – Intranet software, Paylocity, Workable, Zoom
Finance – QuickBooks, Yardi
Responsibilities for support will include:
Support and maintain hosted services including Office365, Amazon Web Services, Hospitality security systems and Filemaker Pro services.
Properly integrate devices such as printers, networks, scanners, tablets, phones, laptops, desktops, etc., with Microsoft Windows, Mac OS X and iOS, and Linux.
Support and maintain facility-based services and applications, including Active Directory, Print Server infrastructure, Group Policies and Backup services in line with standards.
Support conference room users and core A/V systems, including Zoom, projectors, media peripherals, and audio systems.
Project services and field support work for the Skywalker Properties Ltd., LLC campuses.
Special event support when required such as monitor and systems setup.
5+ year’s hands-on experience maintaining and managing a variety of computer systems resources in a multi-platform, high performance environment using Active Directory.
Required Skills / Competencies:
Strong customer service attitude and ability to work in broad technology environment requiring adaptation to ever-changing priorities.
Self-starter, energetic, strong organizational skills and ability to work independently and to prioritize workload.
Excellent team player- proven ability to resolve problems professionally and systematically.
Able to communicate in a professional and friendly manner with co-workers and customers.
Excellent communication skills both written and verbal, flexibility in concepts and action, able to handle aggressive mission critical deadlines.
Detailed oriented, highly organized self-starter, able to multi-task without supervision.
Excellent understanding of technology and the role of the client in relation to the larger IT infrastructure.
Experience supporting Senior Executive staff.
Strong skills in supporting the following: Macintosh Operating System (OSX), Windows (Win7, Win10, Server 2008, 2012, & 2016) and iOS and Android devices.
Audio/Video support experience for conferences and meetings using Zoom.
Able to lift 50lbs on a regular basis.
Ability to travel up to 60 miles daily for support as needed.
Must carry cell phone during work and non-work hours and be available to be on-call when scheduled.
Flexible schedule - must be willing to work evenings and weekends when needed.
Desired Skills / Competencies:
Working knowledge of AWS Cloud environments.
Working knowledge of VMWare vSphere and ESXi environments.
Strong working knowledge of Microsoft based Enterprise technology, including Active Directory and associated Group Policy design and management is.
Knowledge of telephony systems, PBX's and VOIP systems.
Proven experience automating and running large-scale software rollouts to Windows Servers / Workstations.
Strong working knowledge of DNS, LDAP, Kerberos and DHCP.
Strong working knowledge of enterprise level antivirus monitoring and prevention services a plus.
Comprehensive system documentation skills.
Knowledge of routers, firewalls, switches and related network equipment in a multi-campus environment.
Familiarity with IP based security (alarm, access control, and CCTV), and fire systems.
Familiarity with Microsoft Office, MS365, Amazon Web Services and VMware.