Personal Banker

CommunityAmerica Credit Union - Kansas City, MO4.0

Full-time

CommunityAmerica Credit Union, a staple of the Kansas City community for over 75 years, isn’t just about another job. It’s about making a difference in people’s lives, and working for a higher calling, a noble cause — helping Kansas City families reach their financial dreams! It’s this way of thinking that has landed us as Kansas City’s largest credit union and one of the top Kansas City-based financial institutions.

This position is located at our branch inside the Hy-Vee on 64th st.

In-Store Branch Hours - M-F 9am-7pm, Sat 10am-4pm, and Sun 10am-2pm.

Job Summary:

Provides professional, prompt, financial service to all members and potential members in a sales and service culture. Continually educates members on credit union products and services in relation to the members’ needs. Ensures a high focus on building and enhancing member relationships through telemarketing, follow-up and financial counseling. This position will be expected to participate in in-house business development promotions.

Duties and Responsibilities:

  • Ensures a high focus on determining members’ needs and cross-selling appropriate services and continually building and enhancing member relationships.
  • Balances vault cash, travelers checks, money orders and cashiers checks.
  • Opens new member accounts, CD’s and IRA’s.
  • Originates and completes member consumer loan applications.
  • Closes loans that have originated outside the in-store branch.
  • Understands and applies savings and lending policies and procedures for possible sales opportunities.
  • Delivers Public Announcements (PA’s) as instructed by the Branch Manager.
  • Perform and track business development activities every month.
  • Performs financial transactions in an efficient and accurate manner by providing accurate account information using account security procedures and recognizing account flags.
  • Maintains an understanding of endorsement requirements and check acceptances of the credit union.
  • Assists with vault cash and originating and scoring member loans as needed.
  • Assures the credit union’s interest is protected and liens to be filed can be perfected prior to disbursal of loan proceeds.
  • Provides supporting documents and proper documentation in member files.
  • Assists in meeting and exceeding individual, team and credit union goals.
  • Promotes honest and open communication throughout the credit union.
  • Demonstrates behaviors that are consistent with the credit union’s values, philosophies, and leadership characteristics.
  • Works with other credit union departments to insure the workflow or process is providing the best service to the members.
  • Performs other duties as assigned

Education and Experience Requirements:

  • High School Diploma required, Associates/4 year degree preferred.
  • Prior experience at a financial institution preferred.
  • Five or more years experience in sales/retail will be considered in lieu of financial institution experience.
  • Prior lending experience preferred.

Knowledge, Skills and Abilities:

  • Knowledge of sales and service techniques.
  • Knowledge of credit union services and products.
  • Excellent member service skills.
  • Good problem resolution skills.
  • Ability to make sound lending decisions.
  • Ability to work in a fast-paced and team-oriented environment.
  • Ability to communicate effectively in writing and orally.
  • Ability to resolve interpersonal conflict and miscommunication.
  • Knowledge of spreadsheet software and ability to use word processing software.
  • Must be able to be bonded.

Equal Opportunity/Affirmative Action Employer Disabled/Veterans

Job Type: Full-time

Experience:

  • Sales: 1 year (Preferred)
  • Banking: 1 year (Preferred)
  • Customer Service: 1 year (Required)
  • Cash Handling: 1 year (Preferred)