Customer Service Representative - Lakeland, FL

CRH-Oldcastle - Lakeland, FL (30+ days ago)3.3


Job ID: 135449

Lawn & Garden, a Division of Oldcastle Architectural Products, a CRH company, is one of the largest manufacturers of bagged and bulk decorative mulch, soil, stone, and limestone products in the nation with over 40 production facilities. We take pride in serving a diverse group of customers including independent garden centers, mass retailers, landscapers, contractors, and homeowners.

Job Summary

As an Oldcastle Customer Service Representative, you will work with internal and external customers to answer product, billing and delivery questions in a fast-paced manufacturing environment.

Essential Duties and Responsibilities

This position is responsible for ensuring the highest level of customer satisfaction by providing support, guidance, proper follow-up and resolution to customer inquiries or issues
Take sales orders from sales representatives and customers, enter orders into the system for billing and delivery
Assist customer with product questions, quotes, ordering, order tracking, complaints and problems
Categorize, file, and maintain ship ticket copies for audit purposes and file all customer records
Run credit card approvals and check approvals, retrieve needed information for the credit department
Proficient in Excel, working with Pivot Tables and able to manipulate information

Requirements / Education / Experience

Must be able to multi-task with high attention to detail
High School diploma or GED or equivalent in related experience
Basic math, organizational, and problem-solving skills
Verbal and written communication skills
Skilled in Microsoft Office suite

Preferences

Ability to think independently while successfully functioning in a team environment, with a proven track record of contributing toward team goals

What CRH Americas Offers You

Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
A culture that values opportunity for growth, development, and internal promotion

About CRH Americas

CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.

Lawn & Garden, a CRH company, is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH family!

CRH Americas is an Affirmative Action and Equal Opportunity Employer.

EOE/Vet/Disability-If you want to know more, please click on this link.