- Driver's License
- Microsoft Word
- Low Voltage
- Customer Service
- Microsoft Office
Are you ready to start a career at a rapidly growing telecommunications company?
If you bring the willingness to learn, interest in technology, and ability to problem solve we are committed to helping you realize your potential! Consider joining TDS Telecom as a Field Service Technician who supports the installation, repair, and maintenance of our service offerings throughout the LaVergne, TN market.
**This position will start out with warehouse responsibilities, with the goal of eventually transitioning to a full-time technician**
How do I know if I'm a fit?
An ideal candidate for this job is someone who's eager to find a solution to technical problems. Imagine your Wi-Fi being down or your TV service not coming through – are you the go-to person in your home to roll up your sleeves and troubleshoot these issues? Now imagine a career where you get to use those talents every day and have a hand in keeping our community connected with top-tier TV, phone, and internet service.
Field Service Technicians travel to customer premises when they have technical difficulties. These are called "trouble" tickets and make up a portion of a Technician's day. They also are responsible for assisting the installation process at new customer homes and repair/maintenance of equipment at existing customer homes. Each day is different because each customer, ticket, and location is different (aka you won't get bored!)
Our Field Service Technicians come from a wide variety of backgrounds:
Technical Support, and more!
$18-22 / hr. (depending on what level you are hired at)
About TDS Telecom
TDS Telecom, headquartered in Madison, Wis., employs nearly 2,700 people and is a subsidiary of Telephone and Data Systems, Inc. [NYSE: TDS], a Fortune 1000® company. Founded in 1969, TDS Inc. employs 9,400 people and has approximately six million connections nationwide through its businesses U.S. Cellular, TDS Telecom, OneNeck IT Solutions LLC, and TDS Broadband Service. TDS Inc. has been named to several Forbes lists, including America's Best Employers for Diversity, Best Large Employers, and Best Employers for Women. Visit tdstelecom.com.
Assists with and performs on-site installing, troubleshooting, testing, splicing, repairing, and maintaining telephone equipment and general network equipment, customer premise equipment, Video/CATV/DBS, fiber optic/copper facilities and/or other TDS products & services for new and existing customers. Identifies location of defective cable using various test equipment and repairs buried, aerial, underground and/or customer cable. Locates cable and fiber in response to customer requests and/or construction needs. Pole climbing and operating construction equipment is required. Locates, identifies and marks company underground and buried facilities to prevent facilities from being damaged. Keeps orderly log of all locate requests in our exchange area. Performs cable fault acceptance tests on newly constructed facilities.
Assists with and provides troubleshooting support techniques and corrections. Responds to “trouble” dispatches.
Assists with and provides support for enhancing and maintaining record systems (cross connects, line groups, network elements, etc.).
Provides excellent customer service. Proactively educates and sells TDS products and services to customers.
Gain working knowledge of RUS Standards and Grounding practices associated with splicing and maintenance of outside plant facilities and equipment.
Completes all related paperwork in a timely manner such as forms, timesheets, material usage, and special data requests. May require working on project teams. Maintains work equipment and company vehicle. Stocks vehicle and notifies appropriate person when supplies and materials are low.
Promotes safety and accident prevention as day-to-day part of the normal job functions and attends safety meetings as required. Follows safety policies and procedures, applies safety training and follows Department of Transportation requirements as they apply to the job. Responsible for routine vehicle maintenance & adherence to TDS Vehicle Safety Policy.
Maintains inventory including purchasing, receiving, stocking, and tracks regulated and non-regulated equipment and materials. Provides equipment maintenance, operating instructions, and diagnostics as needed.
Utilizes MS Office Suite, Trouble/Repair/Dispatch Systems, Plant Record Systems, and other TDS applications to ensure accurate facility assignment and verification. Utilizes staking sheets and cut sheets. Assigns facilities and updates system records and maps.
Technical Certification (or higher) –OR– 6+ months experience working with Low Voltage, Telephony, Electrical or Utility Construction.
Must have and maintain a valid driver’s license. Commercial Driver’s License (CDL) may be required.
Upon hire, must successfully complete customer-specific requirements, which may include a background check administered by the customer
A+ certification and computer networking experience.
Gain an understanding of telecommunication products and services: Inside Wiring/Cable, Internet/Intranet, Bonding & Grounding, Data & Computers/Transmission Concepts, Fiber Optic Transmission, Static Sensitive Equipment, Color Codes, Structured Wiring, Video/CATV/DBS Installation, Inventory Systems, Cable Locating, Battery Maintenance, Key Systems/PBX, Centrex, Switch Maintenance, Voicemail, Special Circuits, Fiber Terminals, Subscriber CXR Terminals, T-1s, ISPs, DSL, ISDN Voice & Data, Testing & Certifying Loops To Support Data, Voice, and/or Video.
Practical knowledge/experience with computer applications including (but not limited to): Databases, Trouble/Repair/Dispatch Systems, Plant Record Systems, MS Outlook, MS Word, MS Excel, MS Explorer, and CD-ROMs.
Ability to work and make decisions independently with little or no supervision.
Demonstrated customer service and sales skills, as well as effective communications skills (verbal and written) for interaction with internal and external customers.
Proven organizational skills and ability to multi-task.
Physical requirements may vary based on company needs: Ability to dig, lift and climb.
Requires being available for on-call/standby responsibilities and may require occasional travel.
Must be willing to work overtime as needed. May be required to work various/swing shifts as business needs dictate.
Must be able to operate vehicles with manual transmissions.
As a part of your total compensation, #TDS provides a comprehensive, competitive benefit package. The benefit plans address both the immediate and long term needs that you and your family may have.