Front Desk Clerk-(1 yr Experience)

Sawtelle Mountain Resort - Island Park, ID

Full-time$10 an hour
Skills

Greet guests and patrons as they arrive

Ask if guests have a prior booking

Manage the registration process

Ask for identification and ensure that the provided credentials are accurate

Handle guest check-ins and check-outs appropriately

Operate hotel switchboard, take calls and provide information and transfer calls

Manage accurate accounting of all rooms

Provide guests with room keys

Take reservations over the telephone, through emails and in person

Answer queries regarding the hotel's services

Refer guests to appropriate departments to resolve complaints or provide suggestions

Compute bills and take payments

Provide guests with directions around the hotel

Contact housekeeping and maintenance departments when a problem is reported

Explain appropriate use of keys and ensure that guests are satisfied with rooms allotted to them

Balance cash at the end of the shift and generate accounting reports for the benefit of the next shift

Job Type: Full-time

Salary: $10.00 /hour

Experience:

  • customer service: 1 year (Preferred)