Food & Beverage Manager

Concord Hospitality - Pittsburgh, PA (30+ days ago)3.3


#### Job Description

Be the FOOD & BEVERAGE MANAGER of Pittsburgh’s Newest Development – Spirit & Tales

This concept will be within the new Autograph Collection boutique hotel – The Oaklander

Concord Hospitality is seeking a talented and versatile Food & Beverage Manager to open our first Marriott Autograph Collection hotel to emerge from the company’s over 95 North American hotel portfolio. This 10 story and 167 well-appointed hotel, which will
be named The Oaklander, will reside on Fifth Avenue adjacent to the famed Pittsburgh Athletic Association in the popular Oakland neighborhood of PittsburghWhat is Autograph?

Marriott states it as: “Hotels exactly like nothing else!” Autograph Collection celebrates boutique hotels that are unique in design and thoughtful in spirit. Locations are carefully chosen and no detail is overlooked. The patron to an Autograph hotel has to
be ready for the best lodging experience in the market. Hotel guests depart having experienced the sights, sounds and smells of the city in which they reside. Scheduled to open in the fall of 2018, the hotel joins Marriott unique portfolio of one-of-a-kind
hotels that includes The Algonquin in New York City, The Cosmopolitan on the Vegas Strip and The Mayflower in Washington, D.C. The Oaklander will feature a full service restaurant, parking garage, coffee shop on site and to capitalize on the location the lobby
and other public features will rest on the top floor providing exceptional area views including Phipps Conservatory and the University of Pittsburgh’s Cathedral of Learning.

Learn more at: https://autograph-hotels.marriott.com

Being Our FOOD & BEVERAGE MANAGER

Position responsible for all the food and beverage operations, which includes all culinary, restaurant, beverage and room service operations. Oversees guest and employee satisfaction, maintaining standards and meeting or exceeding financial goals. Demonstrates
knowledge and proficiency of all applicable food and beverage laws and regulations. Develops and implements business plan for food and beverage.

More about our Dining and Drinks Venue - Spirit & Tales

Spirits & Tales is a tribute to the icons who built the city and changed the way people think. It is also a nod to the people who call Pittsburgh home. Spirits & Tales exudes a welcoming vibe and our menu features classic brasserie fare with modern influences,
sourcing locally as much as possible.

Role Key Role Responsibilities

Developing and Maintaining Budgets:
Develops and manages all financial, employee engagement and guest satisfaction plans and actions for Food and Beverage departments. • Maintains a positive cost management index for kitchen and restaurant operations. • Utilizes budgets to understand financial
objectives.

Leading Food and Beverage Team:
Manages the Food and Beverage departments (not catering sales). • Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence. • Utilizes interpersonal and communication
skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. • Oversees all culinary, restaurant, beverage and room service operations. • Creates and nurtures a property
environment that emphasizes motivation, empowerment, teamwork, continuous improvement and a passion for providing service. • Provides excellent customer service to all employees. • Responds quickly and proactively to employee's concerns. • Provides a learning
atmosphere with a focus on continuous improvement. • Provides proactive coaching and counseling to team members. • Encourages and builds mutual trust, respect, and cooperation among team members. • Ensures and maintains the productivity level of employees.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work. • Provides the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective. • Sets clear expectations
with the employees and team leaders and ensures that appropriate rewards are given if expectations are exceeded.

Ensuring Exceptional Customer Service:
Provides excellent customer service. • Responds quickly and proactively to guest's concerns. • Understands the brand's service culture. • Ensures that all employees, team leaders and managers understand the brand's service culture. • Sets service expectations
for all guests internally and externally. • Takes ownership of a guest complaint/problem until it is resolved or it has been addressed by the appropriate manager or employee. • Ensures all banquet functions are up to standard and exceed guest's expectations.
  • Provides services that are above and beyond for customer satisfaction and retention. • Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Serves as a
role model to demonstrate appropriate behaviors. • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Managing and Conducting Human Resource Activities:
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance. • Conducts performance reviews in a timely manner. • Promotes both Guarantee of Fair Treatment and Open Door policies. • Identifies the developmental
needs of others and coaches, mentors, or otherwise helps others to improve their knowledge or skills. • Identifies the educational needs of others, develops formal educational or training programs or classes, and teaches or instructs others. • Develops an
action plan to attack need areas and expand on strengths based on employee engagement and guest satisfaction results.

Additional Responsibilities:
Complies with all corporate accounting procedures. • Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Ensures effective departmental communication and information systems through logs, department meetings and property meetings.
Requirements

  • High school diploma or GED
  • 6 years of experience in the culinary, food and beverage, or related professional area.
  • 2-year degree from an accredited university in Culinary Arts, Hotel and Restaurant Management, or related major; 4 years’ experience in the culinary, food and beverage, or related professional area.
  • Must be able to speak, read, write and understand the primary language(s) used in the workplace.
  • Ability to create marketing strategies and promotional menu items with Chef to increase business volumes.
  • Must have a positive attitude at all times and serve a leader on the hotel’s Leadership Group
What is Autograph?

Marriott states it as: “Hotels exactly like nothing else!” Autograph Collection celebrates boutique hotels that are unique in design and thoughtful in spirit. Locations are carefully chosen and no detail is overlooked. The patron to an Autograph hotel has to
be ready for the best lodging experience in the market. Hotel guests depart having experienced the sights, sounds and smells of the city in which they reside. Scheduled to open in the fall of 2018, the hotel joins Marriott unique portfolio of one-of-a-kind
hotels that includes The Algonquin in New York City, The Cosmopolitan on the Vegas Strip and The Mayflower in Washington, D.C. The Oaklander will feature a full service restaurant, parking garage, coffee shop on site and to capitalize on the location the lobby
and other public features will rest on the top floor providing exceptional area views including Phipps Conservatory and the University of Pittsburgh’s Cathedral of Learning.

Learn more at: https://autograph-hotels.marriott.com

Why Concord Hospitality?

Concord’s foundation is our 5 Key Cornerstones: Quality, Integrity, Community, Profitability, and our newest – having Fun. We strive to hire the BEST associates in the market and thus provide a great working environment that associates find appealing. Enjoy
a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we
care about you. If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer.

Here are some reasons our associates like working for us:
  • Our Benefits (applies to Full Time Associates Only) – Manager Benefits start 7 days after first day!
  • Competitive Pay aligned with the local market
  • Great Benefits including various levels of Medical plans, prescription discounts plus vision/dental
  • 401K Retirement Program with company contribution – FREE MONEY!
  • Complimentary Hotel Room Night Program – Receive 7 free nights a year
  • Group Life Insurance equal to your annual salary
  • Voluntary Short and Long Term Disability Programs
  • Verizon Wireless Discount – save up to 18% off your billing a month with our partnership with Verizon
  • Concord Provides great development through classroom training, online through our Learning Management System (LMS), as well as providing you options for Education Assistance Programs through University of Phoenix saving you 5% off tuition costs – take classes
related to hospitality and save up to 9% off the tuition price

  • Great company growth means opportunities to advance and move to many great places across the country or grow in your own city! We support our associates inner need to expand their careers and provide you the guidance to do so!
We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace

#### Requirements

5+ Years Hotel or High Volume Restaurant Culinary/Dining Room Experience

Must be self starter with strategic and creative mind able to assist in opening up this venue in one of Pittsburgh soon-to-be destination hotels and neighborhood dining and lounge concepts.

Must be excellent communicator, training and staff developer.