Customer Engagement Representative

Medulla - Chicago, IL2.8

CommissionEstimated: $30,000 - $40,000 a year
[Entry Level Outside Sales - 35k Base + Commission]

TVG-Medulla is a healthcare management company that provides back office support for healthcare brands led by Chiro One Wellness Centers with 41 offices throughout greater Chicago.

TVG-Medulla LLC - Customer Engagement Role

At TVG-Medulla LLC, our Customer Engagement Representatives are our brand ambassadors bringing a focus on health and wellness to the Chicagoland community. In this role, you’ll learn how to educate the public on chiropractic care and the importance of spinal health by attending and managing community outreach events aimed at bringing more first-time patients into our Chiro One Wellness Centers. In support of our vision that “All Human Beings Discover Their Full Potential,” you’ll be provided world-class training, continuing education and a team of like-minded individuals to assist you in accomplishing your goals and dreams.


Effectively execute TVG-Medulla’s Community Outreach Program which includes, but is not limited, to spinal health screenings, workshops and health fairs

Work in conjunction with your team members to support the department and your individual region in exceeding yearly and monthly performance metrics

Conduct yourself and your professional responsibilities in a manner that is representative of the ethics, character and integrity of the TVG-Medulla organization

Maintain accurate and current knowledge of the services and products TVG-Medulla provides as well as company policies and procedures

Provide support in managing the development, implementation and execution of a marketing calendar in conjunction with the Marketing Department

Input daily activities into an online database; accurately fill out all Event Records and documentation and manage funds that are collected at the events (cash, checks and CC’s); turn in all documentation in a timely manner

Keep daily, weekly and monthly records of external marketing activities

Ability to accept responsibility and provide exceptional customer service, as well as being able to take personal accountability for your actions, performance, and results

Minimum Qualifications:
Experience in sales with a focus on accomplishing measurable performance metrics
Energetic and outgoing personality with an affinity for engaging with the public
Ability to provide excellent customer service
Self-motivated with the ability and desire to work both independently and effectively within a larger team environment

Minimum Requirements:
Must have a reliable, personal vehicle, a valid driver's license, and a good driving record
Access to a means of communication (smartphone, tablet, etc.)

Availability and Physical Requirements:
Ability to stand for the duration of the event shift with appropriate breaks
Ability to carry up to 25 pounds of screening equipment such as a portable banner and portable podium
Seasonally able to carry up to 50 pounds, including tents for outdoor outreach events
Flexibility to work weekends and late afternoons/evenings

Who is TVG-Medulla LLC?

At TVG-Medulla, our mission is simple. We’re here to provide the resources and support for a variety of Chicagoland-based healthcare brands to better serve patients and to surpass the highest expectations in performance. We handle all of our clients’ administrative functions and help to increase efficiency, lower costs and eliminate time spent away from patient care. TVG-Medulla takes a wellness-focused approach to healthcare, delivering support and services through fully-staffed departments that take pride in providing the gold standard in healthcare management.