Customer Service Representative

Teleperformance - Sierra Vista, AZ3.5

Full-timeEstimated: $26,000 - $34,000 a year
EducationSkillsBenefits
Purpose of Position Provide excellent customer service to customers by answering inquiries, finding correct solutions.

"We are excited to have you join our Teleperformance family! As a way to say thank you, we are offering you a $500 sign-on bonus*. We look forward to meeting with you soon!"

About the Company

Teleperformance is a strategic partner to the world's leading companies, bringing solutions and enhancing customer experience during each interaction. We are the largest interaction expert team in the market: multicultural, highly skilled, and deeply knowledgeable, with a wide range of integrated omnichannel solutions, technology, and the highest security standards. For us, each interaction needs to be treated as unique.

We are a team of 300,000 + passionate employees. Located in 80 countries with 400 + facilities and 218,000 workstations.

Our people feel they are part of something way bigger than just a job. We try to make a positive difference in people's lives and make the world a better place.

Primary Duties, Responsibilities and Requirements

  • Responsible for all customer inquiries and questions
  • Provide excellent customer service at all times
  • Follow up to customer inquiries by taking specific action in a timely manner
  • Troubleshoot equipment and system problems
  • Problem solve to help customers resolve issues on first call
  • Enters data from customers into various software programs
  • Appropriately communicate with upset customers to resolve their inquiries
  • Thrives as a team player in a fast-paced, high-energy, change-oriented environment
  • Participates in additional training courses when needed
  • Performs other related duties and assignments as required and as assigned by supervisor or manager
  • Exercise retention efforts when appropriate
  • Identify customers who are comparison-shopping and inquiring about contract terms - assisting the
Customer with the correct price plan

Qualifications

  • 6 months Call Center experience preferred
  • Must be 18 years old
  • Type 25 wpm
  • High School Graduate or GED
  • Ability to use desktop computer system and hardware, e.g. mouse, keyboard
  • Logical problem solving skills and ability to multi-task
  • Proven oral and written communication skills consistent with North American Business standards
  • Must have availability to work various shifts influenced by current business needs.
  • Ability to use Windows operating systems and navigate between various windows
  • Ability to work under pressure
  • Continuously demonstrate a high sense of urgency
  • Must have a keen sense of attention to detail, taking the initiative.
  • Must be able to pass a Federal Background Check and Drug testing
  • Possess a high level of Professionalism
  • Proven experience in overcoming unexpected difficulties and using logical problem solving skills.
  • Ability to understand and empathize with customer's issues.
Teleperformance is an Equal Opportunity Employer

To apply, please email your resume to Jose.Estrella@teleperformance.com or text TPUSA to 97211 to apply.

Teleperformance is located at 4251 Enterprise Wy Sierra Vista, AZ 85635

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled