Training Instructor I | Portsmouth, NH| Full-Time

OnBrand24 - Portsmouth, NH3.0

Full-timeEstimated: $39,000 - $53,000 a year
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POSITION OVERVIEW
RAISE THE BAR

OnBrand 24's mission is to create an enviroment and culture that empowers our agents and management team to passionately represent our client's brands. We believe happy agents equals happy customers. We believe that excellence is never an accident; it is the result of high intentions, sincere eforrt, and skillful execution.

Full Medical, Dental & Vision Benefits
IRA Options and Life Insurance Options
Paid Time Off and Paid Holidays
Advancement Opportunity
Positive Team Environment
Great Facilities and Fun Work Atmosphere
Flexible Work Schedule

SCHEDULE
As a 24/7 contact center, OnBrand24 is looking to fill various shifts. Speak with our Talent Acquisition Specialist for further information.

POSITION RESPONSIBILITIES
The Call Center Trainer I will provide on-boarding training for the newest members of our sales and customer service teams and work with veteran Sales and Customer Service Representatives to improve performance. Through education, observation, coaching and motivation, the Trainer II will ensure achievement of individual, team, and sales department objectives. The ideal candidate will possess a fun-natured, enthusiastic, and motivational personality, capable of thriving in a fast-paced and dynamic sales environment. This position requires extensive call center/contact training, curriculum development, and adult learning experience. He/she will report directly to the Director of Learning and Development.

Additional Responsibilities:
  • Facilitate classroom style training on products, sales and customers service techniques, enhancements, etc.
  • Develop and maintain training tools, including worksheets, templates, databases and reports
  • Facilitate role play sessions
  • Use a variety of instructional methods to ensure maximum delivery effectiveness
  • Manage testing and performance for all sales new hires while in training
  • Monitor trainees' knowledge before and after training to help determine follow-up training required
  • Provide mentorship, continuing education and ongoing training for existing sales and customer service representatives
  • Work closely with management in the sales rep evaluation process to identify skills and areas needing improvement
  • Work one-on-one with sales and customer service reps to reinforce skills taught during training sessions
  • Utilize established curriculum and assist in developing new educational materials
  • Perform other related duties as assigned by the Director of Learning and Development.
CANDIDATE QUALIFICATIONS
As the Call Center Trainer I, you must be outgoing, self-motivated, with a strong work ethic, and have the ability to function effectively in a fast-paced work environment. Qualified candidates will be willing to learn new programs, processes, and technology. Candidates should be positive, driven, and confident individuals that will represent the company and its customers professionally at all times.

You will need to bring to the table:
A successful track record of sales training experience
A high school diploma or GED
A clear criminal background and be able to pass a drug screen
Embrace a customer-focused and results-driven environment
Excellent presentation skills
Be able to adapt training materials to changes in recovery, sales and customer environments
Possess strong organizational, time management, and interpersonal skills
Have excellent problem solving, decision making, and research/analytical skills
Display exceptional professionalism in appearance and behavior
Strong oral and written communication skills
Strong Internet and computer literacy skills in MSFT Word, Excel, Outlook, Access
Basic understanding of technology and Internet deployed services preferred but not required
COMPENSATION DETAILS
At OnBrand24 we believe that hard work should pay off, so we make sure that our compensation and rewards are exceptional. Our people are not just employees; they are our business, our most important resource! Regular reviews and raises are awarded based on tenure and performance, so our employees make more each year.

Wage

Standard starting compensation includes a salary wage commensurate with experience. Yearly reviews and raises are awarded based on tenure and performance, so our employees can make more each year.

Benefits/Office Perks

PTO, Professional work environment, health insurance and 401K, fun & friendly environment.

ABOUT US
WE BELIEVE THAT HAPPY EMPLOYEES ARE CRITICAL TO THE CUSTOMER EXPERIENCE.

OnBrand24 is a premier call center providing full-service outsourcing solutions for our clients. Named to the Inc. 5000 list of the Fastest-Growing Private Companies in America three years in a row, we offer a dynamic, flexible work environment employing top talent. We have more than 30 years of experience, and we represent a diverse group of clients across multiple industries and markets.

OnBrand24 was founded in 1981 to provide a complete array of call center services: call center customer service, order processing, Tier 1 help desk, lead generation, appointment setting, customer win-back, and customer/market research surveys. Since 1981 we have worked with hundreds of inbound call center and outbound call center clients.

Our Mission is to provide an environment and culture that empowers our agents and management team to represent our client’s brands passionately. Our people are our product, and we have developed an employee-centric culture at OnBrand24 to support the high employee morale, engagement, and satisfaction of our most valuable resource. We promote our management staff from within and offer excellent benefits resulting in a low turnover rate and excellent morale throughout the company.

Headquartered in Beverly, MA, OnBrand24 is a leading Massachusetts call center with facilities also in Savannah, GA, and Portsmouth, NH. OnBrand24 has clients throughout the U.S., Canada, and the U.K.

To learn more, visit us our careers page.