Northern Light A.R. Gould
Department: Orthopedic Clinic
Position is located: Northern Light A.R. Gould Hospital
Work Type: Full Time
Work Schedule: 8a-5p
The Medical Assistant provides primary clinical support to the provider, patient, and family members involved in the patient’s care. Maintains complete and accurate documentation in the medical record to ensure continuity and quality of care. Promotes a clean and safe environment. Meets qualifications to provide care for patients within the age-specifics ranges cared for in the assigned practice setting. Collects subjective information from the patient, family, or patient representative and performs clinical interventions under the delegation of a physician/ mid-level provider, while reporting to dyad leaders or clinical lead for daily operational issues. Consistently provides the highest level of patient care and supports the needs of the patient, practice, and clinical team; while maximizing patient satisfaction, providing safe and cost effective care, and performing at the highest level of their credential.
- Assists providers in exam procedures, etc. in a professional, safe, and competent manner; maintaining sterile technique when applicable.
- Maintains current clinical competency, knowledge, and skills specific to the population of patients to whom care is administered.
- Demonstrates ongoing professional growth and provides documented evidence of participation in continued educational offerings.
- Collects, reviews and documents patient's current subjective health status and history. Completes initial Review of Systems consistent with reason for visit/chief complaint.
- Is knowledgeable in the appropriate rooming and preparation of patients to be seen in the practice
- Accurately documents subjective history and complaints, vital signs, and any interventions performed in the medical record according to hospital and practice standards.
- Attains/maintains competency in point of care testing performed within the practice.
- Attains/maintains competency in interventions performed within the practice and performs these interventions according to practice policy/protocol in order to enhance efficiency. May include, but not limited to EKGs, vital signs, PPD planting, phlebotomy, simple wound care and dressing changes, suture and staple removal, respiratory function testing, ear lavage, and splinting.
- Demonstrates competency in safe medication administration; strictly adhering to the medication administration policy.
- Immunizations are scheduled, administered per CDC recommendations, and documented per practice guidelines.
- Accepts telephone orders according to practice protocols, documents these orders utilizing read-back method to prevent error, and completes orders in a timely fashion.
- Refills medication prescriptions per office protocol or refers to Office Nurse/ Clinical Coordinator as appropriate.
- Completes orders per provider direction or JPP, safely, in a time-effective manner, supported by appropriate documentation.
- Participates in maintenance of working environment (e.g., cleaning, stocking of rooms) daily or as necessary. Maintains cleanliness of room per infection control policy.
- Identifies and documents patient(s) readiness to learn, barriers to learning, and preferred method of education. Provides educational materials based on these findings.
- Ensures that supplies and equipment inventory is adequate to meet practice needs; paying attention to integrity of equipment and expiration dating of supplies.
- Follows appropriate procedure for obtaining and returning/cleansing/disposing of equipment and supplies per infection control policy.
- Ensures all specimens are accurately labeled and processed correctly per policy.
- Reviews provider messages/desktops in a timely manner; independently completing tasks within MA’s job responsibility per practice and relaying relevant information to provider as appropriate.
- Demonstrates ownership and accountability of any errors by reporting to supervisor and per policy.
- Utilizes appropriate personal protective equipment as determined by the patient’s clinical presentation and per infection control policy.
- Assists administrative/office staff with sharing phone call coverage, scheduling of appointments, and making referrals as determined by the practice leadership. Is proficient in telephone messaging and documentation per policy.
- Demonstrates effective and courteous customer, physician practice staff, and ancillary staff communication skills.
- Responds to all calls and electronic messages promptly and courteously.
- Responds to and resolves issues promptly through effective communications and refers patients to appropriate practice leadership for follow-up as appropriate.
- Accountable for adherence to TJC, OSHA, and clinic policies and procedures. Reports any noted compliance concerns within practice to appropriate leadership.
- Proactively focuses efforts and energy on successfully attaining goals and objectives to maximize patient care, health care cost containment, and practice flow
- Consistently meets customer needs by continuous professional growth, displaying competency in skills required to perform duties, and by strictly adhering to policies and procedures, compliance, and quality measures.
- Patient Confidentiality is protected at all times.
- Utilizes proper body mechanics and knowledge of ergonomics to ensure personal safety.
- Maintains a professional demeanor both inside and outside of the workplace.
Certified Medical Assistant Certification Preferred.
Competencies and skills:
- Demonstrates Adaptability: Learns quickly when facing a new problem or unfamiliar task; is flexible in their approach with changing priorities and ambiguity. Manages change effectively and does not give up during adversity. Capable of changing one's behavioral style and/or views in order to attain a goal. Absorbs new information readily and puts it into practice effectively.
- Demonstrates Emotional Intelligence: Exhibits a high level of self-awareness, self-management, other awareness and relationship management. Conducts themselves in an empathic, appropriate way, with a sense of humor and stimulates a collaborative work environment. Is respectful of the attitudes, feelings, or circumstances of others and aware of the influence of their own behavior on them. Is aware of relevant social, political, system, and professional trends and developments and uses this information for the organization's benefit.
- Effectively Communicates: Listens, speaks and writes appropriately, using clear language. Communication methods are fitting to the message(s), audience, and situation and follow-ups are regular and timely. Shows that important (non-) verbal information is absorbed and understood and asks further questions to clarify when necessary. Expresses ideas and views clearly to others and has ability to adjust use of language to the audiences' level.
- Exercises Sound Judgment & Decision Making: Understands and processes complex information, which allows for appropriate and accountable conclusions. Does not react too quickly or slowly. Balances facts, goals, and potential approaches taking the appropriate criteria into account. Makes active decisions and commits oneself by communicating confidently and respectfully.
- No previous experience required.
- Provides Patient-Centered Care: Demonstrates understanding of patient care quality and service as organizational priority. Proactively supports change to improve patient experience and results. Exhibits the ability and willingness to find out what the patient wants and needs and to act accordingly, taking the organizational and outside resources into account. Cooperates, collaborates, communicates, and integrates care within and between teams to ensure that care is continuous and reliable.
- Seeks Process Improvement & Applies System Thinking: Possesses and gains insight into situations, problems and processes. Understands the interconnection between organizational elements. Deconstructs problems and systematically investigates the various components. Considers the impact of actions on the entire process/system. Detects problems and opportunities, recognizes important information, and links various data to trace potential causes and relevant details.
- High School Graduate or GED Equivalent required.
- Graduate of an accredited two-year Medical Assistant program; certification by the NHA or AAMA preferred. If not already certified, matriculation in an approved certification program within 6 months of hire required and completed within 3 years of hire. Certification by the NHA or AAMA required within 3 months of completion of certificate or degree program.
- Relevant healthcare experience in a clinical setting (examples include EMS, CNAs, phlebotomists, etc.) preferred.
- Continuous BLS certification required starting no later than the end of the first week of employment. (AR Gould provides training for those who do not have it)
- De-escalation and workplace violence training required within 6 months of hire.
Neither Registered Nurses nor Licensed Practical Nurses will be considered for this role.
- Potential exposure to hazardous materials.
- Extend body and limbs to reach items.
- Continuous sitting.
- Continuous standing.
- Continuous walking.