Operations Supervisor

QTC Management, Inc. - Diamond Bar, CA (30+ days ago)3.1


Job Summary:
Oversees the operational aspects of ongoing projects and serves as liaison between project management and planning, project team. Oversees the status of operational issues, schedules, and prepares reports. Monitors and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.

Essential Duties and Responsibilities

Responsible for the specific team performance in order to achieve the operational goals of timeliness, quality, and customer service
Responsible for coordinating subordinate employee recruitment, performance assessment, work assignments, salary, and recognition/disciplinary actions
Manage processes and procedures to ensure timely and quality completion of work according to clients contractual obligations
Responsible for the daily operational workflow, to include communication with external and internal customers, resolution of claimant, provider, and client issues, and identify workflow concerns for specific cases and employees
Ensure the use of best practice workflows and operational excellence in activities are utilized
Direct the training of team members on workflow and contractual modifications expeditiously
Manage processes focused on effective customer service, ensure immediate escalation of issues, and participate in meetings to discuss the case management process
Analyze and report on a monthly and quarterly basis operational statistics
Perform other duties and responsibilities as assigned

Competencies:
Possess excellent organizational and follow up skills, with a strong attention to detail
Possess and demonstrate skills necessary to analyze information, problems, procedures and situations
Strong working knowledge of case management programs

Education and/or Experience:
Must be able to successfully pass National Agency Check with Inquiries (NACI) background investigation

This job description supersedes all prior job descriptions and is intended to describe the general content and essential requirements for the position listed above. It is not to be construed as an exhaustive statement of requirements, duties and responsibilities. Management reserves the right to add or change the duties of this position as required at any time.

QTC Management Inc. is a VEVRAA Federal contractor and an Equal Opportunity Employer. The company has an ongoing commitment to affirmative action and the creation of a workplace free of discrimination, harassment and retaliation. The company recruits, hires, trains, and promotes individuals in all job titles without regard to race, color, creed, religion, ancestry, national origin, age, sex, sexual orientation, people with disabilities protected under law, and protected veteran status.

Travel Required
No. N/A
Qualifications
Skills
Required
Written Communication Advanced
Verbal Communication Advanced
Problem Solving Advanced
Organization Advanced
MS Office Advanced
Medical Terminology Advanced
Leadership Advanced
Electronic Medical Records Advanced
Computer Literacy Advanced
Preferred
Review Medical Reports/Evaluations Advanced
Sense of Urgency Advanced
Provider Relations Advanced
Project Management Advanced
Medical Documentation Advanced
Medical Scheduling Software Advanced
Executing Multiple Tasks Advanced
Human Anatomy/Physiology Advanced
Behaviors
Required

Leader: Inspires teammates to follow them

Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well

Preferred

Team Player: Works well as a member of a group

Innovative: Consistently introduces new ideas and demonstrates original thinking

Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations
Preferred

Self-Starter: Inspired to perform without outside help

Job Security: Inspired to perform well by the knowledge that your job is safe

Growth Opportunities: Inspired to perform well by the chance to take on more responsibility

Goal Completion: Inspired to perform well by the completion of tasks

Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

Education
Preferred

Bachelors or better.

Experience
Required

6 years: Supervisory or management experience preferably in a heath care setting.
Preferred

Project management and medical case management life cycle experience is preferred
Licenses & Certifications
Preferred

Licensed Vocational Nurse
Medical Assistant
Licensed Practical Nurse
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.