Crisis Services Supervisor (CSS)

National Runaway Safeline - Chicago, IL

Full-time | Part-time
National Runaway Safeline
Crisis Services Supervisor (CSS)
Chicago, IL

The National Runaway Safeline (NRS) is a 501c(3) organization committed to ensuring that America’s runaway, homeless, and at-risk youth are safe and off the streets. NRS serves as the federally designated national communications system responsible for providing 24-hour, 365 days a year crisis intervention and support services to youth via a 24-hotline, text, chat, emails and an on-line digital forum. The organization is based in Chicago and serves at-risk youth ages 12-21 years old and their families from across the country.

The Crisis Services Supervisor (CSS) is a full time position with a range of shifts available (day, evening, overnight). The CSS provides trauma informed, solution-focused, crisis intervention, information, and referral and other related services to runaway and at-risk youth and their families via a crisis hotline and across digital communication platforms (live chat, email and forum postings). All crisis services team members receive intensive crisis intervention training prior to handling crisis contacts as well as ongoing training and continuing education opportunities.

Respond to NRS crisis line calls and digital contacts.
Maintain quality call log documentation of all crisis communications.
Supervise and assist volunteers, interns, and work-study students with providing crisis services and referrals as needed.
Provide crisis line volunteers with ongoing updates, information and resources related to NRS and runaway and homeless youth issues.
Monitor crisis line volunteers to ensure consistent delivery of quality services and maintenance of NRS standards.
Conduct supervisions, listen-ins and other related training functions for new volunteers.
Report child abuse and neglect to appropriate agencies when identified via crisis contacts.

Other Requirements:
Bachelor’s degree in Human Services or related field and at least one year of crisis intervention or applicable work experience and/or internship or work study placement in a social service environment required.
Must be able to prioritize and manage projects from start to finish and must be a self-starter and detail-oriented with excellent problem-solving skills.
Proven organizational skills, ability to multi-task and meet deadlines.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Publisher, Power Point, Publisher), familiarity with data entry processes and ability to utilize various industry specific software.
An understanding of and commitment to the operating goals of the National Runaway Safeline is essential.
Must occasionally lift and/or move up to 25 pounds.
Ability to maintain a flexible work schedule that includes evenings and weekends.
Must be available to attend staff meetings and other occasional agency related events.
Spanish language is a plus.
Additional Opportunities – Respite Supervisors

If you cannot commit to this position full time, but would still like to work as a Crisis Services Supervisor, there are part time Respite CSS positions available. This role serves as a temporary back-up supervisor to full-time permanent crisis services supervisor.

Respite CSS must be available to work evening (4 PM to midnight) and overnight (midnight to 8 AM) shifts. Must be available to take a minimum of 2 shifts per month.

NRS is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of race, color, creed, religion, gender, sexual orientation, national origin, age or disability.

Beginning salary range: $30-35,000/year.

Please submit a cover letter and resume to In your email, specify whether you are interested in full-time or part-time/respite work. No phone calls please.