Reservations Agent

Grand Targhee Resort - Alta, WY (30+ days ago)


*** To apply please visit http://www.grandtarghee.com/grand-targhee-resort-employment/ and fill out our online application.Grand Targhee Resort is a year-round destination situated on the western slopes of the Tetons in the Caribou-Targhee National Forest. Throughout the Summer you will find over 56 miles of multi-use trails and 2,200 vertical feet of lift serviced downhill trails. Grand Targhee is the perfect base camp for your summer adventures with Grand Teton National Park directly to the East and Yellowstone National Park to the North. For the music lover Grand Targhee hosts the annual Grand Targhee Bluegrass Festival and Targhee Fest! During the Winter Grand Targhee has 2602 skiable acres and averages over 500 inches of snow per season. Throughout the winter you will experience some of the best powder on earth, along with the serenity and beauty of the Tetons. This makes Grand Targhee the perfect place for avid powder hounds and for those who simply enjoy the serenity and grandeur of the mountains.

Full job description below:

SUMMARY
Responsible for selling and booking guest reservations by providing detailed information to potential guests. The position focuses on telephone sales, customer service, and requires the ability to multitask, while at the same time, to be very detail oriented. As a customer focused organization, the ultimate goal is to help create a positive environment for guests from their first point of contact through their entire stay. The Reservation Agents are the first point of contact for potential guests; therefore, they play a key role in setting the stage for the guest’s overall satisfaction

ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assigned.

  • Answer the Reservation Office telephone lines with the intent to sell potential guests lodging accommodations and/or vacation packages that best suits guest requests. Accommodations are located at the base of the resort, and short term rental properties are located in Driggs.
  • Accommodate guest requests to the best of our availability by providing detailed information about room and resort amenities, resort activities, various promotions, vacation packages, regional attractions, and events.
  • Effectively communicate on a daily basis with other resort departments to ensure policies and procedures are followed. Key departments include: Front Desk, Property Management Office, Housekeeping, the Activity Center, Sales and Marketing.
  • Must be able to explain cancellation policy in a clear and concise manner to avoid any misunderstandings.
  • Book and cancel reservations according to policies and procedures ensuring that fees are accurately quoted and charged.
  • Assist Reservation Supervisor with various Internet research projects as assigned.
  • Solve various problems related to guest reservations and payment discrepancies.
  • Clearly understand and effectively communicate the various vacation ski and activity packages and lodging promotions that are implemented by the Sales and Marketing staff on a continuing basis throughout the year.
  • Follow up on all inquiries received in a timely manner and based on the inquiry management system policies and procedures.
  • Process deposits and final payments on all reservations according to the Deposit’s Due and Final Payment report.
  • Update and maintain inquiry and guest data information, waiting lists, and reservation holds.
  • Provide guests with the appropriate email confirmation letters.
  • Review reservations reports and file accordingly. (Deposits Due, Final Payment, Internet Bookings, rooming lists, groups, and other misc. reports)
  • Work as a part of a team to complete daily office procedures, including daily audits and various checks and balances.
  • Work with various extranet booking companies, travel agents and tour companies to process, confirm, maintain availability in various databases, and pay fees for bookings accordingly.
  • Maintain high standards for quality.
  • Maintain current knowledge of the Resort and seasonal activities available.
  • Maintain knowledge of local and regional events, activities and points of interest to enhance our guests’ experiences.
  • Work flexible hours, including weekend and holiday shifts.

RESPONSIBILITES TO SAFETY

  • Protect the safety of self, co-workers, and Grand Targhee Resort guests at all times.
  • Report any potentially harmful equipment or situations to the immediate supervisor without delay.
  • Report safety-related accidents and incidents at once to immediate supervisor.
  • Follow all company and department safety policies and procedures as outlined in the Resort’s Occupational Safety & Health Compliance Manual and department-specific procedures or manuals.
  • Operate equipment in a safe manner that will not lead to injury of yourself or others.
  • Drive in accordance with the law and Grand Targhee Resort policies.

SUPERVISORY RESPONSIBILITIES
This job has no supervisory responsibilities.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE
High school diploma and related job experience preferred. Typing and basic 10 key skills required. Strong working knowledge of basic computer applications, including Microsoft Office is required. Experience with RDP property management system is helpful, but will train.

LANGUAGE SKILLS
Ability to:

  • Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
  • Write routine reports and correspondences.
  • Communicate effectively and professionally on a level appropriate with guests, peers and staff.
  • Communicate effectively via phone.

MATHEMATICAL SKILLS
Ability to:

  • Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, and volume.
  • Apply concepts of basic algebra and geometry.

REASONING ABILITY
Ability to:

  • Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

While performing the duties of this job, the employee is occasionally exposed to outside weather conditions. The employee is occasionally exposed to fumes or airborne particles. The noise level in the work environment is usually moderate.

Note: This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

Job Type: Full-time