Come join our team of Enthusiasts at the Canopy by Hilton located in beautiful downtown Grand Rapids!
We are on the lookout for a dynamic Restaurant Supervisor to guide our passionate team of F&B Enthusiasts and help craft unforgettable dining experiences for our guests. This role will involve assisting in the management of Knoop, the hotel’s upscale rooftop bar that offers craft cocktails, delectable small bites, and an unparalleled atmosphere right in the heart of Downtown Grand Rapids. If you have a background in food and beverage and are excited to take on this leadership opportunity, we invite you to apply today!
JOB SUMMARY: The Restaurant Supervisor oversees the front-of-house operations of the restaurant and bar, ensuring exceptional guest service and financial success for the hotel.
ESSENTIAL JOB FUNCTIONS:
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Supervision of daily restaurant functions
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Supervision and coordination of restaurant activities and employees; hire, train, develop, assess and empower staff to achieve the department's goals.
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Supervision of the floor during meal periods ensuring all standards and steps of service are met through all guest interactions.
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Oversee the set-up of restaurants and bars to include, but not limited to, the placement of linens, silver, glassware and chinaware according to event specifications and a full inspection.
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Communicate effectively and positively, both verbally and in writing, to provide clear, accurate direction to the staff.
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Observe performance and coach and encourage improvement where necessary.
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Ensure knowledge of menu and all food products.
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Oversee food and beverage preparation and visually monitor products sent from the kitchens/bars to ensure quality and timeliness
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Utilize computer to accurately charge customers, create forecast and revenue reports and write correspondence. Input and retrieve data and update POS system.
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Ensure that all standards and cash handling procedures are met.
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Maintain cleanliness of all outlets on an ongoing daily basis.
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Solicit feedback form guests concerning the service of food and drink offerings in all outlets.
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Complete monthly food, beverage and china/glass/silver/linen inventory
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Ensure all daily and monthly reports are detailed and submitted in a timely manner.
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Assist in planning and setting up special events for all venues including all tastings, special functions, and all holiday events.
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Ensure that the restaurant/bar operations are in compliance with company, brand, federal, state, and local laws/regulations for example, OSHA, Wage and Hour (tip reporting), Health, Sanitation, Alcohol Beverage Control, hotel and company policies.
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Creation of staff schedules to ensure that demand is met, and that operation is operating efficiently.
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Ensure training of employees to maintain a safe and secure environment at all times.
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Resolve guest’s complaints and answer questions regarding menu items and beverages served and their contents and preparation.
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Greet customers, take drink/food orders, create, and serve food and drinks as needed.
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Complete and maintain up-to-date alcohol serving class, such as TIPS or other state approved classes.
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Attend meetings/training as required by management.
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Assist in Food & Beverage Outlets as needed.
OTHER DUTIES:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
COMPETENCIES:
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Ability to attend to guests, associates and management in an attentive, friendly, courteous and service oriented manner which requires strong customer service as well as written and oral communication skills.
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Must be able to speak, read, write, and communicate in English to adequately perform the duties of the job.
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Extensive knowledge of Food and Beverage etiquette service standards.
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Strong leadership skills to rally and motivate staff.
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Outstanding organizational and time management skills.
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Knowledge of food and beverage principles and practices.
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Ability to multitask, prioritize and delegate daily workload.
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Must be energetic and able to work in a fast-paced environment.
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Must be able to show initiative, including anticipating guest or operational needs.
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Ability to make decisions based on independent judgement and established policies and procedures.
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Must be able to work varying schedules that include evenings, weekends, holidays and extended hours as business dictates.
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Perform other duties as requested by management.
REQUIRED/PREFERRED EDUCATION AND EXPERIENCE
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High School diploma/GED or equivalent education/experience required.
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Food Handler/Safe Serv/TIPS certification as required.
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Applicable state certifications and brand training as required.
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Proficient computer skills including but not limited to Microsoft Office and use of Point of Sales Systems and other required systems.
BENEFITS WE OFFER
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Career development & work-life balance
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Paid time off
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Team member discounts
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Health, dental, & vision insurance
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401(k) with company match
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Incentive Program
ADDITIONAL ELIGIBILITY QUALIFICATIONS
Satisfactory criminal background screening required – Valid driver’s license and safe driving record may be required
SUPERVISORY RESPONSIBILITY
This position supervisor Portico front of house staff
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds.
EXPECTED HOURS OF WORK
This position requires variable hours based on the needs of the hotel including nights and weekends.
EEO STATEMENT
In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.
NOTICE OF E-VERIFY PARTICIPATION
Lodgco Hospitality participates in E-Verify to confirm the identity and employment authorization of individuals hired to work in the United States. Before submitting this application, please review the following documents:
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E-Verify Notice of Participation
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Right to Work
By continuing with this application, you acknowledge that you have been informed of our participation in E‑Verify and have had the opportunity to review these notices.
