Customer Service & Shipping Associate

Dental Crafters, Inc. - Marshfield, WI

Full-timeEstimated: $25,000 - $33,000 a year

Position Description

  • Answer all incoming phone calls in a friendly and processional manager
  • Respond to customers’ questions or direct caller to appropriate person
  • Answer inquiries by clarifying desired information; researching, locating and providing information
  • Ensure movement of all cases through the shipping and receiving area
  • Ensure cases are completed and brought to shipping area by established deadlines
  • Creatively solve shipping exceptions and special delivery needs. Ensure all packages are completed prior to delivery drivers leaving
  • Unpack incoming cases, identify and inspect all items on each RX form
  • Inspect completed cases for all necessary items/products and materials.
  • Prepare and affix proper labels for best shipping method
  • Inspect package labels and shipping method to ensure best value and delivery needs are going to be met prior to shipping package.
  • Securely pack and ship completed cases.
  • Schedule cases for production utilizing Labtrac
  • Efficiently use Labtrac and other software packages used for shipping.
  • Maintain sufficient supply of shipping materials. Order shipping supplies as necessary. Ensure material is available and ready for packing cases.
  • Assist with delivery and pick-up courier route for local customers as needed.
  • Scan/file paperwork related to cases.

Position Requirements

  • High school degree or equivalent
  • 1-3 years of demonstrated experience in customer service, shipping/logistics
  • Strong computer skills; Proficient with Microsoft Word, Excel and Outlook
  • Organized and work well under pressure
  • Efficient and self-motivated
  • Excellent customer service skills
  • Strong ability to multitask
  • Lifting normally under 10 pounds, but occasionally may be required to lift 25-50lbs. Work performed mainly in a standing posture
  • Hours: Monday through Friday, typically 8-5

Job Type: Full-time


  • Customer Service: 1 year (Required)
  • Shipping And Receiving: 1 year (Required)


  • High school or equivalent (Required)