- High School Diploma or GED
- Computer Skills
- Shipping & Receiving
- Microsoft Word
- Customer Service
- Answer all incoming phone calls in a friendly and processional manager
- Respond to customers’ questions or direct caller to appropriate person
- Answer inquiries by clarifying desired information; researching, locating and providing information
- Ensure movement of all cases through the shipping and receiving area
- Ensure cases are completed and brought to shipping area by established deadlines
- Creatively solve shipping exceptions and special delivery needs. Ensure all packages are completed prior to delivery drivers leaving
- Unpack incoming cases, identify and inspect all items on each RX form
- Inspect completed cases for all necessary items/products and materials.
- Prepare and affix proper labels for best shipping method
- Inspect package labels and shipping method to ensure best value and delivery needs are going to be met prior to shipping package.
- Securely pack and ship completed cases.
- Schedule cases for production utilizing Labtrac
- Efficiently use Labtrac and other software packages used for shipping.
- Maintain sufficient supply of shipping materials. Order shipping supplies as necessary. Ensure material is available and ready for packing cases.
- Assist with delivery and pick-up courier route for local customers as needed.
- Scan/file paperwork related to cases.
- High school degree or equivalent
- 1-3 years of demonstrated experience in customer service, shipping/logistics
- Strong computer skills; Proficient with Microsoft Word, Excel and Outlook
- Organized and work well under pressure
- Efficient and self-motivated
- Excellent customer service skills
- Strong ability to multitask
- Lifting normally under 10 pounds, but occasionally may be required to lift 25-50lbs. Work performed mainly in a standing posture
- Hours: Monday through Friday, typically 8-5
Job Type: Full-time
- Customer Service: 1 year (Required)
- Shipping And Receiving: 1 year (Required)
- High school or equivalent (Required)