Overview:
We are seeking a highly experienced and motivated Restaurant Manager to lead our team in providing exceptional dining experiences to our customers. The ideal candidate will possess a passion for food, hospitality, and excellent customer service. The Restaurant Manager will be responsible for managing the overall operations of the restaurant, including managing staff, inventory, and maintaining a clean and welcoming environment. This role is perfect for individuals who thrive in a fast-paced environment and enjoy working in a team.
Duties:
- Oversee the day-to-day operations of the restaurant, including managing kitchen staff, servers, and hostesses.
- Ensure that all food preparation and service meet high standards of quality, presentation, and timeliness.
- Develop and implement effective strategies to increase sales and profitability.
- Maintain a clean and organized restaurant environment, adhering to health and safety regulations.
- Manage inventory and supplies, ensuring that they are sufficient to meet demand while minimizing waste and excess.
- Provide exceptional customer service by ensuring that customers are satisfied with their dining experience and addressing any concerns in a professional and timely manner.
- Manage the restaurant's budget and expenses, ensuring that they align with business goals.
- Conduct staff training and coaching to improve performance and ensure that staff are knowledgeable about menu items and service standards.
- Foster a positive and supportive work environment by promoting teamwork, respect, and open communication.
Requirements:
- Proven experience in a restaurant management role, preferably in a fast-paced restaurant setting.
- Strong knowledge of kitchen management, food preparation, and food service management.
- Excellent hospitality management skills, with the ability to provide exceptional customer service and maintain a welcoming atmosphere.
- Experience with food production and food service management.
- A background in the hospitality industry is essential.
- Ability to multitask and manage multiple priorities simultaneously.
- Strong leadership skills, with the ability to motivate and direct a team.
- High school diploma or equivalent required; a degree in hospitality or a related field is preferred.
- Experience with bar operations and management is an asset.
Skills:
- Kitchen management
- Hospitality management
- Food preparation
- Food service
- Restaurant management
- Bar management
- Food production
- Hospitality
- Food management
- Food service management
Job Type: Full-time
Pay: $48,000.00 - $58,000.00 per year
Benefits:
- Dental insurance
- Employee discount
- Flexible schedule
- Paid time off
- Paid training
- Vision insurance
Shift:
- 10 hour shift
- 8 hour shift
- Day shift
- Evening shift
Application Question(s):
- A guest orders the same entrée each time she comes in and has a different complaint about it every time.
As the assistant restaurant manager, what would you do?
A. Suggest she try one of the other popular entrées instead
B. Ask your manager to speak to the guest
C. Politely ask her why she keeps ordering this entrée if she doesn't like it
D. Offer her a refund every time she complains
- Which practices are critical to ensuring food safety in a restaurant kitchen? Select all that apply.
A. Regularly calibrating the thermometers used to check food temperatures
B. Implementing a first-in, first-out system for all food items in storage
C. Regularly retraining kitchen staff on cross-contamination prevention
D. Allowing cooked foods to cool at room temperature before refrigeration to minimize temperature shock
E. Issuing reusable gloves for food handlers to wear at all times
- A client is upset about a service delay. He's speaking loudly and attracting attention.
What would you do?
A. Acknowledge his feelings and explain how you'll try to speed things up
B. Politely ask him to calm down and explain that getting upset won't help speed things up
C. Explain that all clients are equally important and you're doing your best
D. Suggest he contact the customer service hotline
E. Direct him to speak to your supervisor
Education:
- High school or equivalent (Required)
Experience:
- Customer service: 5 years (Required)
- Leadership: 3 years (Required)
- Management: 3 years (Required)
Ability to Commute:
- San Antonio, TX 78238 (Required)
Work Location: In person
