Scottco Mechanical is currently seeking an experienced, thorough, and insightful Customer Service Representative to join our team. We are looking for candidates who are excited to help customers, are patient, and possess excellent communication skills. Knowledge of Microsoft and Excel, preferred. If you are detail oriented, able to successfully problem solve, are willing to build sustainable relationships with customers, and enjoy working in a fast-paced environment, we would like to talk to you! To apply for this position, you can submit your resume on Indeed or apply in person at 4121 SW 50thAvenue, Amarillo, Texas 79109.
Responsibilities:
· Manage Large Amounts of Incoming Calls
· Build Relationships with Customers
· Manage Customer Inquiries
· Generate Sales Leads
· Identify and Assess Customer Needs
· Collect Accurate, Valid, and Complete Information
· Keep Record of Customer Interaction
· Handle Customer Complaints
· File Documents
· Follow Procedures, Guidelines, and Policies
· “Go the Extra Mile” to Engage Customers
Requirements:
· Customer Support Experience
· Strong Phone Handling Skills and Active Listening
· Ability to Adapt/Respond to Different Personality Types
· Multi-Task, Prioritize, and Manage Time Effectively
· High School Diploma or Equivalent
Benefits:
· Health Insurance
· Dental Insurance
· Vision Insurance
· Life Insurance
· Vacation Pay
· Sick Leave
· 401 K
· Employment Stock Ownership Program
· Competitive Compensation
Job Type: Full-time
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
Education:
- High school or equivalent (Required)
Work Location: In person
