Customer Service Representative

Bureau of Motor Vehicles - Brookville, IN (30+ days ago)3.6


Work for Indiana

Join U.S News & World Report’s #1 state government! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering applicants stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day.

About Bureau of Motor Vehicles

The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and are dedicated to fostering an environment where we

  • Invest in our employees
  • Engage our customers
  • Provide sustainable systems
  • Embrace product innovation

About the Job

Customer Service Representatives function as the frontline contact for the Bureau of Motor Vehicles. In this role you’ll provide timely and accurate customer service. Utilizing good communication skills, computer skills, and on-the-job training you will help assist millions of Hoosiers with their broad scope of BMV needs.

A day in the life

  • Use your job knowledge to conduct customer transactions
  • Answer customer’s questions and provide guidance
  • Assist with the daily opening and closing of the branch
  • Check transactions to ensure accuracy, timeliness, and proper accounting
  • Work with leadership to resolve escalated customer concerns and system problems
  • File applications as completed throughout the day

What we’re looking for

  • High school diploma or equivalent
  • Customer service experience
  • Top-notch communication skills
  • A high level of critical thinking and the ability to troubleshoot
  • Ability to process cash and card transactions

Additional Comments

Must be available to work License Branch Hours of Operation:

  • Tuesday, 8:30 am to 6:30 pm
  • Wednesday through Friday, 8:30 am to 5:00 pm
  • Saturday, 8:30 am to 12:30 pm

This is an Intermittent position, with no benefits and is limited to 180 working days in an eleven (11) month continuous period

Benefits

The State of Indiana offers a comprehensive benefit package which includes:

  • Choose from four medical plans (including RX coverage), vision and dental
  • Wellness program that offers eligibility into a discounted medical plan
  • Health savings account, offered for most medical plans, includes state contributions
  • Deferred compensation account (similar to a private sector’s 401 K plan) with employer match, as well as a choice between two fully funded pension plans
  • Group life insurance
  • Employee assistance program that allows for covered behavioral health visits
  • Paid vacation, personal and sick time off
  • The State of Indiana offers other generous leave policies covering a variety of employee needs
  • 12 company paid holidays, 14 on election years
  • Qualified employer for the Public Service Loan Forgiveness Program
  • New parent leave

Equal Employment Opportunity

The State of Indiana is an Equal Opportunity Employer.

Job Type: Temporary

Salary: $12.00 /hour

Experience:

  • Customer Service: 1 year

Education:

  • High school or equivalent

Work environment:

  • Front desk

Communication method(s) used:

  • In person