Junior Civil Rights Investigator (Previous applicants need not re-apply)

Massachusetts Bay Transportation Authority - Boston, MA

Full-time
Job Summary

The Junior Civil Rights Investigator will be required to conduct factual investigations, and
attempt to resolve informal complaints, and prepare written findings and
recommendations to resolve formal complaints.

Duties & Responsibilities

Under the supervision of the Senior Civil Rights Investigator and Director of Investigations, Training & Mediation. Must be able to perform timely and thorough investigations of civil rights complaints, including office and onsite interviews of parties and witnesses.
Analyze evidence and draft findings and recommendations, recommend remedial action where appropriate, including mediation and training.
Maintain strict confidentiality regarding the sensitive nature of investigations.
Respond to each inquiry, whether from a customer, vendor or co worker in a courteous and professional manner.
Adhere to the rules, regulations, collective bargaining agreements (if applicable) and policies of the Authority including EEO, Anti -Discrimination and Anti -Harassment and Anti -Retaliation policies.
Perform related duties and projects as assigned.

Minimum Requirements/Qualifications

A Bachelor's degree from an accredited institution in related field.
A minimum of One (1) year of experience conducting civil rights or discrimination investigations.
A working knowledge of Massachusetts and federal civil rights statutes, regulations and policies, and familiarity with labor relations investigation procedures and employment law.
Proficiency with PeopleSoft, Access, Word, Excel and PowerPoint.
Effective organizational, multi tasking, time management and quantitative skills
Excellent customer service, writing, communication, conflict resolution and comprehension skills.
Ability to provide internal and external customers with a courteous and professional experience.
Have a satisfactory work record including overall employment, job performance, discipline and safety records. For internal candidates, the aforementioned applies to the two (2) years immediately prior to the closing date of this posting. Infractions and/or offenses occurring after the closing of the posting and before the filling of a vacancy may preclude a candidate from consideration for selection.
Have the ability to work with a diverse workforce.
The ability to pass background screenings and the MBTA's medical requirements, including a physical examination and drug and alcohol screening.

Preferences include:
Juris Doctorate, or candidate for Juris Doctorate degree
Bilingual or multi lingual skills
Training Experience
Mediation Experience or Experience in Mediations