Full Job Description
Federal Management Systems, Inc
Hours per Week:
Work Hours (i.e. shift):
Starting Salary Range:
High School or Equivalent
Required Security Clearance:
Admin - Receptionist/Clerical, Healthcare - Home Services, Healthcare - Assistants/Aides/CNAs
Make a difference in your community in the fight against COVID-19 by applying to become a contact tracer.
The Contact Tracer will use a web-based client resource management (CRM) platform to call all contacts of anyone diagnosed with COVID-19 to document a symptom check, refer them for testing according to established protocols, and provide them with instructions for quarantine. Contact Tracers will be required to follow all scripts, policies and procedures provided by the hiring organization, and comply with Department of Public Health training regarding confidential information related to personal information.
Ability to exhibit a professional, positive attitude and work ethic
Excellent interpersonal skills required and ability to interact professionally with culturally diverse individuals during a time of crisis and distress
Ability to show empathy to distressed individuals
High school diploma, or equivalent required
Excellent organizational and communication skills
Ability to speak, read, and write English
Second or multiple languages a plus
Critical thinking and sound judgment required
Ability to handle confidential information with discretion and professionalism
Proficiency with computers
Technology requirements: PC with Windows 10 and antivirus protection, and Windows Firewall; or Mac with Apple OS X 10.13 and antivirus protection; and personal mobile device to use for this job. A headset is preferred.
Experience in clinical medicine and/or public health a plus.
Strong preference for nurses or other clinical staff.
It is FMS’s policy to recruit, hire and train, compensate and promote individuals who are
qualified for a specific position by reason of that person’s education, training, skill,
experience, character, intelligence, initiative and general ability. Such action shall occur
without regard to the individual’s age, race, color, national origin, religion, gender,
veteran status, sexual preference, or disability, or any other characteristic protected by
federal, state or local law.