Full Job Description
Job Title: Shelter Director of Program Operations
Status: Full-time, Mon-Fri. 9am-5pm (hours may vary, you will be on call)
FLSA Classification: Exempt
Job Location: Far Rockaway, NY
The ideal candidate works directly with the Program Director to coordinate purchasing, production, and distribution operations. Duties include instituting policies and procedures, training supervisors and administrators, maintaining a staff schedule, giving performance reviews and motivating staff to meet their goals. The successful candidate will be responsible for supervising a team of shift supervisors, residential aides and the shelter van driver. The Director of Program Operations is also responsible for upholding a safe work environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Oversee all shelter operational tasks including: access security, bed signing procedures, supply issuance, property storage, locker inspections, daily dorm inspections, facility logbook, incident submission, etc.
Ensure shelter compliance with the Callahan Consent Decree and DHS shelter operational requirements.
Responsible developing the staff shift schedule and for ensuring appropriate levels of staff coverage at all times including during emergencies, severe weather and disaster situations.
Oversee and coordinate all contracted shelter services including but not limited to property management, security, laundry and food service.
Oversee the ordering of all equipment and client linen and supplies, as well as inventory and assessment of supplies on site.
Ensure all clients have timely access to client services (meals, laundry, toiletries, etc.)
Ensure timeliness and accuracy of vacancy reporting in CARES.
Supervise staff in packing, storing and tracking of client belongings in absence of client.
Conduct and document supervision of all direct reports.
Ensure staff meets minimum certification and/or licensure requirements.
Review and track all incident reports.
Review and document follow up of all operational complaints/grievances.
Ensure compliance of all Shelter Fire Safety records.
Track visits and all services rendered by vendors/contractors.
Ensure completion of monthly inventory of client supplies.
Conduct regular building inspections in collaboration with Building Superintendent to identify deficiencies, needed repairs, and environmental concerns including inspection of building mechanics (boiler, sprinkler, elevator, oil pump, etc.).
Monitor all building violations and take all necessary steps to ensure timely responses and documentation of efforts for remediation.
Track all building repairs to ensure quality and timeliness.
Maintain van schedule. Conduct vehicle inspections ensure vehicle maintenance and proper documentation of vehicle use.
Required Education and Experience:
Bachelor's degree is required. Master's degree is preferred.
Minimum 3 years of organizational and supervisory experience in the field of social service, housing or emergency shelter is required.
F80 Fire Safety Certification or willingness to obtain in 3 months is required.
Experience overseeing institutional, facility or building maintenance is required.
Must have incredible initiative, the ability to work well under pressure, and the ability to work both independently and as part of a team
Strong writing, communication, organization and leadership skills
Knowledge of HIV/AIDS, mental health, substance use and/or chronically homelessness population preferred.
Work Environment: This job operates in a shelter environment and works with a population who experiences mental illness, addiction, disability, HIV, and other chronic illnesses.
Physical Demands: While performing the duties of this job, the employee is regularly required to stand, walk, sit, stoop, climb stairs and/ or kneel. Occasionally the employee will have to lift and/or move up to 10 pounds.
Lantern Community Services provides equal employment opportunities to all employees and applicants for employment. Lantern Community Services (Lantern) values the diversity of all our clients, staff, Board of Directors, and partners. By bringing diverse individuals and viewpoints together, we create more vibrant, healthy and just communities. Lantern welcomes individuals of all backgrounds and experiences regardless of race, ethnicity, national origin, color, sex, sexual orientation, gender identity or expression, age, marital status, political belief, pregnancy, religion, immigration status, veteran status, class, creed, mental or physical disability, and any other characteristic protected by federal, state, and local law.