Full Job Description
The Business Systems Analyst supports the development, implementation and usage of information technology and management information systems within the ServiceNow suite. Working in partnership with the business process owners, super-users, and end-users, ensure full adoption, effective usage, and efficient deployment of our IT solutions. Effectively manage the change control process, gathering the end-user requirements, and communicating IT priorities and delivery status to the business.
Major Duties and Responsibilities:
Provide IT Service functional support leveraging business process and ServiceNow configuration and optimal usage expertise.
Collaborate with IT in the global design, configuration, development, and deployment of the organization's ServiceNow suite.
Actively demonstrate a passion for continuous improvement focused on end user productivity, IT Service process optimization, and enterprise cross-functional integration.
Support the IT end-user community by providing research, analysis and problem resolution to team members.
Liaise with various business groups in the organization to facilitate cross-functional implementation of new or improved business process requirements for all IT-related business, systems critical to core organizational functions.
Provide consultation and second tier application and training support to staff on issues to ensure compliance.
Provide input into the IT Roadmap, including the ServiceNow rollout, implementation of new modules, and major upgrades.
Effective management of internal client services - which allows all users to address questions, report problems, and submit requests related to IT production.
Using analytical, consultative and communication skills, gather and document business requirements.
Negotiate technical and non-technical solutions that both satisfy the business user and conform to the technical architecture.
Document and communicate changes throughout the user organization, supporting change management and compliance.
Ability to travel domestically and internationally to support business engagement and project go-live activities
Lead special projects as assigned
Minimum 4 years IT experience, preferably in high-tech manufacturing
Bachelor's degree in Computer Science, Information Technology, Information Systems or other 4 year degree focusing on information technology
ServiceNow experience with a strong preference for core Change Management functionality
Full knowledge of Systems Life Cycle development methodologies
ITIL certification a plus
Excellent communication and interpersonal skills
Be dissatisfied with status quo with a thirst to introduce change
Energetic team player with a can do attitude
Globally, our policy is to recruit individuals from wide and diverse backgrounds. However, for positions requiring access to export-controlled goods and technical data that are subject to the International Traffic in Arms Regulations (ITAR) or Export Administration Regulations (EAR), MKS Instruments. Inc. may have to obtain an export license from the U.S. Government. As such, applicants for these positions, except “U.S. persons” (generally defined as U.S. citizens, lawful permanent residents (e.g.,, Green Card holders)), and individuals who is granted status as a “protected person” under 8 U.S.C. 1324b(a)(3), such as refugees and asylees, may be subject to an export license review process. Employment is contingent upon issuance of the license.
MKS Instruments, Inc. is an Affirmative Action and Equal Opportunity employer. We solicit and hire applicants regardless of race, color, national origin, sex, religion, age, disability, veteran status, sexual orientation, gender identity, or any other protected category. Our policy is to employ the most qualified applicants. We conduct background checks and drug screens, in accordance with company policies and federal and state guidelines.