SUMMARY: We will be hiring part time and full time associates for this position. The shift will start at 11PM-7AM and is an overnight shift. All hiring and starting dates are tentative and will very depending on the properties opening date. Responsible for all Front Desk Clerk duties, as well as auditing duties listed below. Balance all room charges, restaurant tickets, cash and credit card transactions for the ending day.
ESSENTIAL DUTIES AND RESPONSIBILITIES: * Provide exceptional customer service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and Brand goals. * Perform quality assurance (QA) requirements for department. * Ensures that all policies, procedures, federal, state and local ordinances with regard to personnel, security, cash handling, guest relations and safety are followed. * Remain highly visible and readily available for guests at all times. * Assist team with training, supplies and support in order to consistently provide Brand quality service. * Take initiative to offer assistance or answer questions throughout the hotel. * Perform night audit to verify all previous Front Desk shift transactions; perform night audit checklist. * Distribute newspapers and folios under guest room doors. * Print registration cards for the next workday. * Program wakeup calls. * Post and balance all phone calls and restaurant paper work. * Put all shift work, phone report, restaurant paper work and wakeup call report and printout in an audit pack. * Prepare and balance flash report and fax as needed to owners and corporate office. * Walk the property hallways and public areas for safety and security measures. * Ensure that all exterior doors are locked allowing key access only. * Maintain proper administration of key control. * Communicate with General Manager/Assistant General Manager regarding any real or potential emergency situations. * Communicate pertinent shift information (Group information, current selling strategy, follow-up required for guests or shift responsibilities, etc.) to managers and associates both verbally and in writing via log-book. Update as necessary. * Verify room status with housekeeping report.
Job Types: Full-time, Part-time
Salary: $11.00 /hour