Seniority Level: Entry Level
Industry: Logistics and Supply Chain, Building Materials
Employment Type: Full-time
Job Functions: Administrative, Support, Customer Service
Location: Greater Boston Area - Stoughton, MA
We are Mats Inc. and we’re hunting for a data and customer order entry specialist who is eager to support a business primed to challenge the status quo. Headquartered within the greater Boston area of Stoughton, MA, with an additional office in NYC and distribution facilities across the U.S., Mats Inc. has steadily grown from humble beginnings for over 45 years straight. Today we are a leader in logistics and supply chain management serving building materials across industry verticals including Healthcare, Corporations, Sports & Fitness, Hospitality, Multi-Family, Education, Retail and Facilities Solutions. Presently we are looking to ELEVATE ourselves to unprecedented levels of achievement and opportunity, and if this challenge sounds exciting to you, you’re right – and we’d love to meet!
Our customer service organization is a band of passionate, engaged and high-energy service enthusiasts who obsess over the smallest details all in the name of customer success. Much of that success is highly dependent on timely, and accurate, data entry and customer orders management. Our data is our story, and without rigorous management we risk our lifeline for growth. As such, we are searching for the individual who brings a high level of discipline to taking on and owning order entry work queues, driving efficiency into the flow of information. We crave team members who are both hard and smart workers – eager to initiate positive change around them. So, if you are a “numbers-person” with a passion for data cleansing and system entry, then please read on!
Responsibilities include, but are not limited to:
Ownership of high volume customer order work queue for our Entrance Systems Matting division of Mats Inc.
Timely and accurate data collection and system entry for customer orders.
Monitor and maintain customer orders dashboard to ensure proper adherence to release guidelines.
Ensure the highest standard for customer satisfaction across all external touchpoints.
Develop understanding of product lines and system tools.
Preserve an unassuming attitude, while embracing roles as both a teacher and a learner to all.
Live as a card-carrying member of our Customer Service/Mats Inc. community, adding to the highly engaged, collaborative, creative and professional workplace.
Qualifications & Competencies:
Strong professional judgement to prioritize and time manage day-to-day work.
High attention to detail for tasks; including all pricing, sizing and revenue aspects – we love numbers!
Ability to follow instruction and constructive feedback; integrating learnings into executing on the task at hand.
Desire to learn and coachable, developing a genuine interest in Mats Inc. and the business.
Outstanding multi-tasking and organizational capabilities when working with tight deadlines under pressure.
Professional verbal and written communication.
Proficient in MS Office suite.
Previous experience with ERP and/or CRM systems a plus.
Education and Experience:
3-4 years of relevant data entry experience in a professional setting.
We offer a highly competitive package which includes salary plus bonus, auto allowance and expenses, medical, dental, life, short and long-term disability insurances and a great 401(k) plan.
Please send your resume and cover letter to firstname.lastname@example.org.