Department Specialist

Westlake Ace Hardware - Parkville, MO3.8

Part-time

At Westlake ACE, our vision is to be the best, most helpful hardware stores on the planet.Great people make Westlake stand out in our industry. Our associates come from all backgrounds with a variety of experience. Building a well-skilled, diverse, quality workforce is one of our main priorities. That’s why we’re always looking for individuals who strive for professional growth and want to work with a company with solid core values.

Maintain a proper in-stock level of merchandise. Strive for product knowledge in all areas of the store to enhance customer service. Assist in maintaining clean and orderly merchandise presentation and overall store cleanliness.

The primary responsibility of all Westlake associates is first and foremost to provide superior customer service! This means our customers always come first, and we make serving them our top priority.

Essential Duties & Responsibilities:

Include the following. Other duties may be assigned.

Customer Service:

 Project a positive representation of Westlake Ace Hardware.

 Proactively assist customers in solving problems.

 Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.

 Project a friendly, outgoing demeanor; work well with customers as well as associates.

 Ensure all pages and calls are answered promptly, courteously and effectively.

 Forward any customer complaint that cannot be handled to a member of management.

 Possess good product knowledge and knowledge of store layout and location of products.

Store Operations:

 Responsible for cycle counting and maintaining desirable inventory level in assigned department(s).

 Work with management staff to ensure preventative maintenance and repairs are completed in order to maximize and protect all physical assets (i.e. building, fixtures and equipment).

 Ensure accurate receiving, checking in and stocking of merchandise in assigned department(s).

 Responsible for maintenance of back stock levels in assigned department(s).

 Assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise area, especially in assigned department(s).

 Assist with overall maintenance of the store.

 Ensure that weekly price changes are done in assigned department(s).

 Ensure that monthly cycle counts and negative on hand reports are completed in assigned department(s).

 Assist with providing a clean and orderly sales floor including end caps and ad merchandise.

 Assist with merchandise resets throughout store, especially in assigned department(s).

 Ensure signage is current in assigned department(s).

 Operate forklift with proper training.

 Communicate any Store Support Center issue to General Manager for follow up.

 Participate in store meetings.

 Communicate any merchandising, cost control or sales ideas to General Manager.

 Be professional in appearance and actions.

Assist Commercial Account Manager with maintaining and building commercial agriculture relationships.

 Perform all other duties as assigned.

Other Essential Requirements:

 Deliver results through the execution of our Core Values:

o TEAMWORK – Together we can achieve extraordinary things.

o INTEGRITY – An authentic commitment to moral and ethical behavior.

o RESPECT – The humble appreciation that every person is unique and valued.

o EXCELLENCE– A disciplined approach to achieve outstanding results through continuous improvement.

o PASSION – Showing our love for the work we do, our customers, and our associates.

o SERVICE – Amaze our customers, our associates and our communities by delivering on our helpful promise.

Education/Training:

High School or GED equivalent.

Experience:

Floor sales and/or replenishment experience in a retail environment preferred.

Job Type: Part-time

Experience:

  • customer service: 1 year (Preferred)
  • hardware: 1 year (Preferred)