Receiving and Returns Specialist

CysterWigs - Athens, GA

Full-time$15 an hour
EducationSkills

Who We Are:

CysterWigs is an industry leader in the field of name brand medical replacement wigs and hairpieces for women with PolyCystic Ovary Syndrome and other disorders that result in medical alopecia. We are committed to ensuring that the wig you purchase from us is cute, chic, comfortable and made to help you look your best. Our wigs are suitable for wig lovers everywhere -- but our collection has been carefully curated with those who are living with PCOS in mind. We are proud allies of the LGBTQA+ community and big fans of wig enthusiasts of all backgrounds and interests. When you shop with us, you automatically become a member of our “CysterHood!”

Job Description:

CysterWigs.com seeks a receiving/returns clerk to process merchandise moving through our facilities. The ideal candidate is detail-oriented and enjoy data entry based positions and is comfortable speaking with customers via telephone and email. We’re an E-Commerce start-up, and although it can be a little chaotic at times, you will never be bored.

Duties;

  • Primary point of contact for all customer inquiries related to returns, refunds, and exchanges
  • Verifies items received against packing slips, invoices, and purchase orders accurately
  • Process a high volume of customer E-commerce exchanges and returns
  • Notify manufacturers of returned merchandise and retrieve return authorizations
  • Monitor incoming and outgoing merchandise
  • Report to Assistant Manager Customer Service, working as part of a team to ensure no bottlenecks occur in the returns process
  • First line of defense against return fraud
  • Maintain precise detailed paperwork (including vouchers, RA numbers, return/exchange transaction slips)
  • Discuss return/exchange statuses with our customers and/or end consumers via telephone or email

Requirements:

  • Strong data entry skills
  • Willing to study our products with the help of an extensive video catalog to learn about what these should look like so you know what to expect when they are returned
  • Highly analytical with excellent fast-paced math skills (this is essential - there is a lot of basic math in this job!)
  • Ability to work well in a fast paced environment, while maintaining precision
  • Must be comfortable in a team atmosphere, but also a great self starter
  • Proficient in practicing excellent customer service
  • Comfortable speaking with customers and co-workers in order to give timely updates
  • Love of technology and ability to adapt to the rapid changes of a growing E-commerce start-up
  • Ability to learn and retain a high volume of information proficiently
  • Additional duties as assigned

Applicants are expected to provide a cover letter answering the following questions:

How do you feel about video games? Which ones do you play?

What is your preferred browser, and why?

PREFERRED QUALIFICATIONS:

  • Previous experience on an orders or fulfillment team for another company
  • Previous experience with drop shipment vendor relations and order processing
  • Three years of Customer Service
  • Previous warehouse experience
  • Associates degree or higher

Job Type: Full-time

Salary: $15.00 /hour

Experience:

  • Receiving: 1 year (Preferred)

Education:

  • Associate (Preferred)

Location:

  • Athens, GA (Preferred)

Language:

  • English (Required)

Work authorization:

  • United States (Required)