Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
This is a leadership role managing two teams within the Business Technology Operations (BTO) organization: BTO Product Rules and BTO Quality Assurance (QA). This position leads Product Rules staff to provide expert product and system analysis to support Personal Insurance initiatives including escalations of PI production issues. (Ensures team provides production support and troubleshooting for escalations of PI production issues – I’d put this statement under primary job duties). . Leads assigned BTO QA staff to design and execute systems and business testing of BTO support, including rating, commissions, city database, and symbols database. This position manages and plans at an operational and strategic level by ensuring appropriate and effective allocation of team resources.
This position requires location in Hartford. Reports to the Business Technology Operations Senior Information Systems Director.
Primary Job Duties & Responsibilities
Applies working knowledge or conceptual understanding of technical environment of current PI system(s) and PI Products and understands interfacing systems impacting the Business Technology Operations organization.
Direct management of team of BTO Business Systems Analysts and BTO QA Analysts, including staff development and performance.
Manages resources, scheduling and assignment of work.
Maximizes individual and organizational performance.
Manages and ensures effective/efficient use of vendor resources supporting BTO’s flexible staffing model.
Works with BTO peers to cross-train staff members. Shares resources across teams as appropriate.
Analyzes specifications, assess scope of projects and determine work effort estimates for project/resource planning purposes. Assigns work to be performed by unit to appropriate staff members.
Interacts/consults with appropriate areas for specification clarification and/or to assist in technology design for Product Rules. Proposes design alternatives if in best interest of company.
Works closely with key stakeholders to build relationships and to ensure timely completion of deliverables.
Drives to ensure that quality and on-time delivery of QA support for all product/rate changes exceeds standards.
Leads team in researching, analyzing and resolving product-related systems discrepancies resulting from systems changes
Provides discrepancy problem determination and resolution options
Reviews discrepancy fix test plans and test cases to insure successful implementation of discrepancy fixes
Implements and enforces best practices throughout the organization.
Leads team in maintaining Product Rules database for Auto and Homeowners product rules
Leads team in development and documentation of business and systems requirements for Product Rules with a high degree of accuracy and timeliness
Applies knowledge of PI Auto/Property products and systems and communicates impact of changes to current state business process, products, data, and systems
Provides consulting services for product rules to various business and technical areas as a subject matter expert in auto and homeowners PI products
High School diploma or equivalent required. 5 years of technology or business related experience required.
Education, Work Experience & Knowledge
Bachelor's degree in a related field preferred. 7 years of technology or business related experience preferred. 2 years of experience managing others preferred.
Job Specific & Technical Skills & Competencies
Technical Knowledge: Has a solid working knowledge of capabilities and direction of technology, coupled with an in-depth knowledge of the technology required and the needs of business environment necessary to support assigned systems and/or projects. Develops solutions to meet business needs that reflect a clear understanding of the objectives, practices and procedures of the corporation, department and business unit. Has thorough understanding of staff responsibilities, abilities and development needs.
Business Knowledge & Partnership: Creates an atmosphere where business partner's issues are dealt with professionally and in a timely manner. Suggests solutions that make sense and are in line with future technology direction. Communicates openly and effectively in a manner consistent with the audience. Demonstrates an adaptive style that is flexible and effective in gaining cooperation of others.
Problem Solving & Decision Making: Demonstrates sound analytical and diagnostic skills dealing with issues that are not readily defined and/or conflict with available information. Knows where to obtain information needed to make the appropriate decisions. Breaks a problem down to manageable pieces and implements effective, timely solutions. Is very good at identifying the problem versus the symptom. Deals increasingly with problems that require involvement of others to solve. Has the ability to reach sound decisions quickly. Carefully evaluates alternative risks and solutions before taking action. Optimizes the use of all available resources.
Team Orientation: Maintains effective partnerships across the organization and is able to influence senior management, peers and subordinates through an inclusive style and recognition of their abilities and knowledge. Balances team and individual responsibilities. Exhibits objectivity and openness to others' views. Gives and welcomes feedback. Puts success of team above own interest.
Leadership: Manages functional objectives and priorities supporting multiple assigned business units. Responsibilities are assigned with latitude for setting priorities and decision-making using generally accepted guidelines. Results are reviewed with next level manager for clarification according to predefined objectives.
Planning and Project Management: Develops operational plans and provide task resource estimation planning. Proposes action plans that are timely, realistic and positive. Sets appropriate goals for the area and monitors progress against the plan. Delegates to maximize organizational effectiveness. Knowledge of Agile methodology and ability to apply them to projects. In the Agile environment the director level typically performs as an experienced Scrum Master or Kanban Master.
Financial Awareness: Develops a portion of an overall divisional budget subject to review and is responsible for expense control for the units assigned. Demonstrates sound cost-effectiveness. Failure to achieve objectives can result in delays or inefficiencies resulting in readjustment of resources and/or staff. Responsible for important and confidential information.
Human Resource Management: Demonstrates good interpersonal skills by displaying an understanding of the needs and perspective of others. Able to balance the workload of team members and supervise individuals of varying abilities. Able to identify the talents of others and match them to the tasks that will best suit the area goals and/or provide growth for the individual. Able to assess and identify employee skill development needs and put together a training program for the individual. Coaches staff to stimulate their professional growth. Responsible for the accurate and timely completion of staff performance evaluations and development planning. Recruits and retains effective staff members. Demonstrates a capacity to recognize, value and respect differences across a diverse work force.
Work Schedules Weekend work hours (Occasionally) Other Travel (Occasionally)
Minimum 1-2 years of management experience
4+ years experience in property/casualty insurance industry, preferably personal lines
Desired minimum of 5 years business operations, analysis, development, testing or equivalent role.
Experience analyzing business and/or system requirements.
Solid to Advanced knowledge of Personal Lines products – Auto and/or Property.
Strong personal computing skills with an emphasis on Excel, Word, Visio and other Microsoft software.
4 year college degree in Business, Management Information Systems, other related field, or equivalent work experience.
Operates standard office equipment (Continuously) Sitting (Can stand at will) (Continuously) Use of Keyboards, Sporadic 10-Key (Continuously)
Licensing or Certificates
Depend on the specific role but some examples may include; ITIL Kanban/Agile/SAFe
Equal Employment Opportunity Statement
Travelers is an equal opportunity employer.