Customer Service Representative

AT&T - Mesa, AZ (30+ days ago)3.8


What's in it for you?
To experience our ISM Centers, click the link to see our remodeled Chicago Center. Mesa Arizona will have similar geographic environments.
Start with the paycheck: Customer Service Reps make $17.62 per hour ($36,660 annually). AND, you receive an automatic pay increase every 6 months of active service up to top pay!
You’ll receive 50% off your AT&T wireless service and discounts on other AT&T products and services (i.e. DirecTV, WIFI, etc..).
Add to all of that a full benefit package, including medical, dental, vision, 401(k), tuition reimbursement, paid time off, and work/life resources.
To hear testimonials from several of our successful call center employees that have advanced their careers within AT&T, click here .

What you'll do:
Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May sell all products and services offered by the company. Has broad working knowledge of AT&T practices and operations and demonstrates continued and consistent proficiency in most of the skill sets utilized within the Host Call Center. May assist management with scheduling and tracking of the workforce and vacation schedules in accordance with set Company guidelines and requirements. May assist in training new employees. Performs other duties as assigned by management.
GENERAL DUTIES
The essential functions listed below are representative of duties performed by this job title. Duties generally include but are not limited to the following:

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED:
1.Answers customer/client requests or inquiries concerning services and products and reports problem areas.
2.Utilizes various systems and tools to initiate to assist and service customers.
3.Continually maintain working knowledge of all company products, services and promotions.
4.Make recommendations according to customer’s needs.
5.Utilize operational systems to process purchases of all products and services.
6.Administer system functions on all opening, closing, and balancing procedures to according to finance guidelines
ESSENTIAL FUNCTIONS WHICH MAY BE REQUIRED FOR A PARTICULAR JOB:
1.Perform over the counter exchanges of customer defective equipment.
2.Ensure work area is maintained in a clean and professional environment; i.e. brochure stocks, promotions display and work station.

PHYSICAL REQUIREMENTS
No physical requirements.
BASIC QUALIFICATIONS

SPECIAL JOB REQUIREMENTS:
  • Specific job assignments may require day, evening, weekend or holiday hours. Occasional overtime may be required.
  • May be required to work at other locations.
TRAINING
  • Classroom training.
  • On-the-job training.
Provisions listed in these Job Descriptions may be changed or modified by AT&T Mobility without prior notice at any time, at the Company's sole discretion.
Click here to learn more about this job from AT&T employees!