Customer Service Representative/Call Center

Enova International - Chicago, IL (30+ days ago)3.2


Why work for Enova?

We value putting the customer first, and on average, over 90% of our customers are satisfied with the service they received and would recommend our products to a friend. That’s all due to our excellent Customer Service team, but we need your help to make our team even stronger!

With career development opportunities and employee recognition programs, we give you the resources necessary to own your career. The successful candidate will have a genuine enthusiasm for providing a great customer experience, will possess excellent decision making skills, and is someone who is driven to succeed in a fast paced, ever-changing environment.

Are you excited about this opportunity? Read on…

What is the Operations Team?

Operations is the backbone of our business! Here in the call center; we process loans, assist customers through the application process, provide excellent customer service, and follow up on past due accounts. As a member of the Enova Ops team, you’ll be trained to do a little bit of each in order to best be equipped to service our customers.

What you’ll do as a Customer Service Representative:

  • Answer all inbound calls, chats or issues from customers to provide them with accurate product and service information
  • Follow-up on all customer requests via phone, chat and email
  • Provide loan extensions and process loan payments
  • Identify, research, and resolve customer issues
  • Recognize, document and alert the supervisor of trends in customer calls, chats or issues
  • Recommend process improvements
  • Provide a high level of service to our callers to ensure they understand the loan process, and to create referrals
  • Apply a professional attitude and image for all internal and external customers
  • Perform other functions as assigned by management

You’re right for this job if you have:

  • High school diploma or GED
  • A stable job history
  • Proven experience succeeding in a metrics-driven environment
  • The ability to speak to prior goals and performance metrics
  • Excellent professional verbal/written communication and interpersonal skills
  • Flexibility and ability to quickly adapt to change
  • Show an unyielding commitment to a team and department through an excellent attendance record
  • Ability to work independently
  • Computer savvy (word processing, data entry, internet, spreadsheets
  • Possess intermediate reading, writing, and arithmetic skills
  • Access to reliable transportation and availability to work evening hours and some weekends

Shifts available:

Training for two weeks Monday - Friday 8:30 am -5pm

Shifts available after training:

1) Monday-Thursday 11:30am-8pm Sunday 9am-5:30pm

2) Tuesday-Friday 11:30am-8pm Saturday 9am-5:30pm

Pay and Benefits:

This position pays a base salary of $14 per hour plus the opportunity to earn competitive incentives

Temp-to-Hire and Direct Hire opportunities available!

Location:

175 W. Jackson, Chicago IL 60604

About Us:

Enova is a multinational company based in Chicago, IL that uses technology to develop innovative financial products and services for individuals and businesses. We have unique technology, analytics and customer service capabilities that let us rapidly evaluate new data sources to offer consumers and small businesses the right amount of credit or financing when and how they want it.

Job Type: Full-time

Salary: $14.00 /hour

Experience:

  • Customer Service: 1 year

Education:

  • High school or equivalent