Shift Leader - #61

Parker's Convenience Stores - Beaufort, SC

Full-time
Location: 6 Barrel Landing Rd, Okatie, SC 29909

Parker’s is recognized as a premier brand throughout Georgia and South Carolina by our employees, customers, competitors and the public as the pre-eminent retail convenience store operation. We are as passionate about our people as we are about our chewy ice. Just ask our employees at any one of our locations. At Parker’s, we are committed to having an employee-focused environment that people get excited about their input is valued, successes rewarded and growth opportunities are abundant.

There is no question, this position is for people who like to stay busy and work as a team. A typical workday will include these responsibilities and more:

Shift Leader

Ensure that excellent standards for customer service, merchandising, operational safety and security are met during each shift.
Lead by example with a positive and respectful attitude toward others.
Support the team with a hands-on management style and leads with a sense of urgency and purpose.
Keep restrooms clean and sanitized (toilets, sinks, counters, floors, and mirrors); stocks paper products.
Assist team members as needed; stays productive during each shift, make good use of time.
Complete fuel surveys and bank deposits as necessary, while on duty.
Complete and delegate shift checklists, daily side work, store walks and cleaning projects and ensures the completion of tasks.
Make certain store shelves, coolers, freezers, and displays are fully stocked, rotated and fronted at all times; prevents out of stocks.
Maintain clean beverage, condiment and surrounding areas. Sweeping floors throughout the shift and stocking all necessary supplies.
Maintain cleanliness of retail and work areas, including storage areas.
Make certain isles and walkways are cleared at all times in compliance with ADA Title III requirements.
Maintain cleanliness of gas pumps and makes certain pump toppers, rind strips and column signs are clean, current and posted throughout each shift.
Make certain outside lights, canopy lights, pumps, and air machine are clean and in good working condition.
Monitor and empty trash containers when ¾ of the way full
Create great “curb appeal” by keeping parking lot, walkways, landscaping, and grounds free from weeds, litter and debris.
Adheres to company safety and security practices at all times; ensures the use of wet floor signs as needed.
Eat and drinks in a designated area of the store away from guest view, food preparation areas, registers, and electronic equipment; hold employees accountable to do the same.
Follow instructions and completes reasonable projects or tasks as requested by immediate supervisor.
Complete responsibilities within established deadlines and maintains commitments.
Customer Service

Lead by example and train employees to suggestively sell weekly and monthly promotions, food and beverage specials.
Assist customers, answer questions and resolve complaints.
Make certain all products in the store have an accurate price displayed.
Lead by example by acknowledging and greeting all customers as they enter the store.
Interact with guests in a respectful, courteous manner, creating a friendly atmosphere.
Assure fresh, hot coffee and beverages are available at all times. § Aid and assist customers at self-serve islands as needed.
Food Service/Deli Responsibilities

Work with Food Service Manager to ensure company expectations are met within the deli department.
Hold employees accountable to frequently wash hands and wear gloves when handling ready to eat food.
Ensure clean, organized food preparation areas and swept floors.
Hold employees accountable to wear hair restraints and non-slip shoes for every shift.
Maintains communication with employees and management § Speaks honestly and acts with integrity at all times.

Effectively communicate procedures, promotions and new products to employees.
Maintain and keep employee communication board current.
Proactively makes employees aware of weekly schedule changes and confirms the accuracy of hours worked.
Address employee concerns in a reasonable and fair manner, consistent with the values expected by the Company.
Earn the trust of the others through open, honest communication and good follow-through.
Immediately report all safety issues, incidents, and maintenance needs to immediate supervisor.
Coaching development, performance and morale of management teams and staff § Provide personal recognition of employees to recognize their contributions.

Performs other duties as assigned by management.
Make certain employee applications, interview guides, reference check forms, and all other personnel information are kept in a secured location.
Complete pre-screen and reference checks as requested by management.
Utilizes established company programs while training employees.
Supervise employees during each shift and provides constructive feedback to improve performance levels.
Promote a solid customer service culture by providing hands-on leadership. Maintains visibility in the store during the shift.
Provides a leadership climate that promotes fair and consistent application of company policies and procedures.
Compliance to company standards, systems, procedures, and policies

Responsible to ensure all employees are clocked in while on duty and prior to performing any work duties.
Adhere to federal, state and local laws regarding alcohol and tobacco sales and hold employees accountable to do the same.
Maintain working knowledge of policies in the employee handbook.
Instruct employees to maintain clear aisles and walkways in compliance with ADA Title III requirements.
Accountable to act with integrity, adhere to company expectations of performance and behavior; abide by work rules and demonstrates high standards of moral and ethical conduct at all times.
Abide by company policies and procedures as established in the Employee Handbook and Training Materials.
Make certain company safety, robbery prevention and security procedures are communicated and practiced by all employees while performing their work duties.
Lead by example with excellent personal appearance, uniform, and personal hygiene standards.
Properly use chemicals when cleaning and complies with SDS regulations and hold others accountable to do the same.
Must be reliable and punctual in reporting to work as scheduled; enforces company time and attendance policy.
May not sign contracts on behalf of the company.
Maintain confidentiality of all company information, is forthcoming in reporting all policy and procedural violations and any wrongdoing Management or Human Resources.

Education, Experience and Qualifications:
Prior management experience in retail operations or experience within Parker’s.
Must maintain a current, valid, unrestricted driver’s license.
Successful completion of age-restricted alcohol and tobacco sales training.

Knowledge, Skills and Abilities:
Able to provide excellence in service; perform basic mathematical calculations, read and write, understand and follow instructions.
Must be detail-oriented and accurate
Must have good interpersonal and problem-solving skills § Ability to multi-task effectively in a busy environment § Responsible, dependable, and adaptable to change.
Assistant Managers are scheduled a variable 5 days, 40 hour work week, or as business necessitates due to employee call-outs or sales volume.
GENERAL WORKING CONDITIONS

The characteristics described here are representative of those an employee encounters while performing the essential functions of a food service position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Shift Length – Varies – 8 to 10-hour shifts
Flooring and Lighting – Cement, tile, textured flooring, and fluorescent lighting
Environment – Subject to wet floors, temperature extremes, and loud noise
Must be able to stand for long periods of time – this job will require constant walking, standing, squatting, and reaching.
Must be able to lift 35 lbs. - occasionally up to 50 lbs.
Must be able to continuously bend, squat reach and twist.

Required experience:
Customer Service: 1 year
Shift management: 1 year