JOB POSTING INTRODUCTION SUMMARY
Are you passionate about the Internet of Things and future smart home technology? Are you not satisfied with the lack of standards, poor interoperability, and carelessness around IoT security? Do you want to be part of a team that is shaping the future smart home? Are you obsessed with the Customer Experience and excited to help increase the adoption of smart homes in the US? Do you have the business development experience and the technical background to help Charter become the leading provider of Connected Home services in collaboration with Smart Home ecosystem and product companies?
As an Ecosystem Development Manager you will be responsible for establishing strategic business relationships with IoT companies and service providers, ranging from start-ups to well-known brands. You will have day-to-day interactions with smart product companies to increase awareness and adoption of Charter’s Connected Home services that provide simplified onboarding and network-based security to IoT devices in the smart home. The ideal candidate will have a business background with a technical foundation to attract and interact at the executive level.
MAJOR DUTIES AND RESPONSIBILTIES
Responsible for developing an ecosystem of smart home products and brands
Actively and consistently lead all efforts to simplify and enhance the customer experience of the Connected Home.
Clear and consistent communication with sponsors and stakeholders including product analysis and presentations, product documentation and education and responsibility to represent the product throughout the organization.
Deep understanding of industry best practices in product development process specific to the IoT space and translate appropriate steps for unique organization and market position.
Collaborative information gathering to translate high level process goals into specific sub-processes with appropriate documentation.
Develop communication plan for stakeholders and process participants.
Proactively identify analysis to support the effort and conduct with deep analytics when appropriate while maintaining an eye toward the bigger picture.
Support the development and communication of Product Strategies dependent on new services/features to drive financial results. Work with engineering, product management peers, marketing stakeholders and key market areas on implementing strategy.
Lead content and product launches and enhancements of products in the two Charter Operating Units to include working with Corporate Engineering, Corporate and Field Marketing and Field Engineering.
Assemble, examine, refine, validate, document, maintain, and summarize complex data for several product initiatives.
Lead cross-functional projects and generates documentation of related to process improvement, product lifecycle management, or product development.
Facilitate and present business process change with stakeholders in other departments; works with stakeholders to support the integration of new products and services, regulatory requirements, tools, technologies and markets into existing operations.
Analyze and understand interdependencies and business risks which could impact the delivery of new Charter products, services, processes, and or support technologies.
Highly self-motivated and entrepreneurial
Skills /Abilities and Knowledge
Aptitude and eagerness to learn from a new environment and make an impact quickly
Ability to manage and foster change
Ability to lead large, cross-functional teams in order to achieve business goals and results
Ability to listen to multiple points of view and synthesize against goals for recommendations
Ability to plan, prioritize and organize effectively and independently
Ability to handle multiple projects and tasks
Ability to manage a team
Ability to make decisions and solve problems while working under pressure
Ability to show judgment and initiative and to accomplish job duties
Ability to analyze and interpret data and synthesize recommendations
Ability to communicate with all levels of management and company personnel
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to use personal computer and software applications
Proficiency with Word, Excel, PowerPoint
Excellent organizational and office management skills
Excellent cognitive and communication skills
Excellent analytical skills
Strong business sense and sense of urgency to achieve business results
Undergraduate degree required
Master's degree preferred, but not required
Prefer technical degree related to the telecommunications field or operational/process optimization
Related Work Experience Number of Years
Business Development Experience 6
Related industry experience (IoT/Connected Home) 6
Product Management and/or Product Development Experience Required, preferably IoT, Connected Home, or Cable 6
Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability