Primary responsibilities include advanced level of implementing, securing, maintaining and monitoring the health of the server environment throughout the enterprise, which encompasses assisting with architectural design of complex technical solutions, conducting utilization studies and the establishment of fault notification processes, analyzing data to recognize trends, and creating automated proactive measures to prevent application downtime. Provides Tier 3 support of servers, storage, and infrastructure services. Mentors members of the IT Operations team. This position will work closely with other members of the Ascend Information Technology team to support the overall mission of the company and its long-term strategic business initiatives.
Provide advanced level of support for servers, storage systems and infrastructure services. This individual may lead and direct the work of others on occasion to accomplish the common goals of the IT Operations team. This individual also participates in the planning and implementation of policies and procedures to ensure system provisioning and maintenance is consistent with company goals, industry best practices, and regulatory requirements.
Assist with the implementation of new technologies and verify that all procedural documentation is accurate, and that knowledge transfer from the vendor to the engineering team is completed prior to any technology being placed in the Production environment.
Assist with architecture reviews and document the design of each technology used by the credit union. Regularly review and update as-built documentation as needed.
Act as a technical lead for enterprise level strategic projects, meeting milestone deadlines, and accomplishing project action items.
Ensure that proper operating procedures are adhered to during the full lifecycle of all servers, storage, and hyperconverged systems throughout the enterprise including documentation, implementation, maintenance, monitoring, support, refresh/upgrades, and decommission. Maintain and update asset inventory/CMDB to ensure all data is accurate.
Serve as level 3 support of core infrastructure services utilizing the incident management ticketing system. Core services include Active Directory, Group Policy, Exchange, Citrix XenApp and XenDesktop, Netscaler, VMware, SCCM, DNS, DHCP, DFS, Certificate Authorities, Zix email encryption, email filters, antivirus.
Required to administer data within corporate change management, problem management and request systems; monitor assignment and completion of efforts documented in these systems; and properly escalate issues to management. This role may serve as a point of contact for interactions with vendors on for issue remediation and root cause analysis.
Installs various types of software including operating systems and applications on a variety of hardware platforms including system updates, patches and configuration changes. Operating systems include Windows Server 2008/2012/2016 and ESX 5.5, 6.5
Installs and maintains server hardware, system racks ensuring a visually clean and consistent environment. With installation and maintenance comes the need to maintain the asset inventory across the brand, including servers and software licenses. Hardware includes HPE Simplivity, HP servers, Cisco UCS servers, EMC storage, Nimble storage, and Rubrik backup appliances.
Analyze data from monitoring systems to recognize trends and create proactive solutions to prevent recurring issues. Monitoring solutions include SolarWinds, Manage Engine, Watchdog, and notices from MSSP.
Assist application teams with assessment of new technologies, application upgrades, and general technical support.
Facilitate training, coaching, and mentoring junior team members to promote their skills development.
Four year degree in Information Technology / Computer Science or equivalent technical training
Industry certification for MCSE 2008/2012, VMware VCP, or Citrix CCP-V required.
Minimum five years of experience in information technology supporting servers and/or storage solutions
Minimum five years of experience installing and maintaining Intel servers.
Minimum five years of experience managing VMware and/or Citrix environment.
Broad knowledge of Powershell scripting and automation.
Project management experience as a technical lead or contributor on projects.
Extensive experience with securing a Microsoft server environment including Server 2008/2012/2016, Active Directory group policies, Exchange, SCCM, Distributed File Services, O365, PKI, DNS, DHCP, IIS, etc.
Extensive knowledge supporting and administering enterprise applications such as VMware vCenter, ESXi, Orchestrator, VDI solutions such as VMware View or XenDesktop, Exchange services, Rubrik backups, and Citrix Presentation Server.
Working knowledge and experience with ITIL foundation processes.
Experience with SolarWinds Orion monitoring.
Experience with Cisco UCS or HP server platforms, hyperconverged solutions including HPE Simplivity, EMC VxRail, or Cisco HyperFlex
Must be able to manage multiple projects/tasks concurrently; and prioritize requests and complete assignments within an estimated timeframe; and organize, schedule, and coordinate a variety of activities and projects.
Extensive knowledge with highly available technical solutions across multiple data centers and the cloud.
Expert at troubleshooting complex problems.
Broad knowledge of storage solutions including SAN, NAS, CIFs, NFS, iSCSI, replication, deduplication.
Must have the ability to learn new software and hardware packages and adapt to changes in technology.
Must be self-starter and be able to use own judgment to undertake activities with minimal supervision. Must be work independently and as a team member.
Must have the ability to establish and maintain cooperative working relationships with all those contacted during the course of work.
Must be able to carry lift and carry boxes containing computers components, printer paper, etc.
Hours may be unpredictable because of unforeseen problems arising, updates, etc.
Regular and reliable attendance is required.
Possession of a valid, unrestricted driver's license.
Must be able to operate or have the ability to be trained to operate related office equipment, including computer room equipment, multifunction copier, and VOIP telephone.