Hotel Supervisor

La Quinta - Los Angeles, CA (30+ days ago)3.6


Job Description

POSITION SUMMARY:
The position is responsible for supervising the daily operations in all departments of the hotel to ensure product quality, cleanliness, guest satisfaction; safety and security meet company standards.

ESSENTIAL JOB FUNCTIONS:
Revenue Management:
Assist the General Manager with supervision of the daily operations in every department to ensure policies and procedures are executed by employees that will maximize revenue
Train front desk staff to perform all front desk operations successfully, to include revenue management and central reservations procedures
Perform guest experience representative, night auditor, housekeeping, and maintenance duties as required by staffing levels and business demand

Financial Results:
Assist the General Manager in preparing employee work schedules
Direct employees to adhere to the posted schedules to effectively manage labor costs; adjust schedules as needed in response to business trends
Perform routine inventory and ordering procedures to ensure sufficient tools, supplies and linens are available while maintaining effective cost controls
Follow company policies and procedures to protect our guests and employees while mitigating potential risk and expenses

Guest Satisfaction:
Inspect guests rooms daily to ensure cleanliness and process standards meet company guidelines
Visually inspect maintenance, laundry and public areas of the hotel to ensure guest satisfaction is achieved
Respond to housekeeping, laundry and maintenance requests from guests or General Manager as required to achieve Here For You service expectations for every guest
Assist in handling difficult situations involving upset guests. Attempt to resolve all issues of poor guest service in the most effective manner before guests leave the property
Ensure satisfactory Medallia (i.e., guest satisfaction survey) scores and take action to correct any deficiencies in all departments in the hotel

Employee Satisfaction:
Support the recruitment, selection, training and management of employees to deliver exceptional guest services and product quality in accordance with company standards
Properly administer company policies and procedures for human resources management, payroll administration, personnel transactions and fair treatment of employees
Provide leadership by conducting business in a professional manner and in accordance with all company policies including standards of conduct
Conduct effective, daily employee huddles as requested by the General Manager
Help the General Manager maintain an acceptable level of employee turnover by providing a Here for You employee experience

Developmental Assignments:
Complete assignments or special projects Manager given by the General Manager or Regional Ops Leader for the purpose of gaining additional knowledge and experience

Keywords: customer service, supervisor, guest service agent, part-time hotel job, part time hotel job, concierge, front desk clerk, full-time hotel job, full time hotel job, hospitality

Qualifications

EDUCATION/EXPERIENCE REQUIRED:
MINIMUM EDUCATION:
High school diploma or GED required; Associate's degree in hotel management or related field preferred.

MINIMUM EXPERIENCE:
1-2 years’ experience in a supervisory role

MINIMUM SKILL REQUIREMENTS:
Must have good organizational and time management skills
Must be able to communicate clearly and effectively both orally and in writing
Must possess strong attention to detail
Able to provide leadership and supervision for multiple departments
Able to work productively, independent of direct supervision or guidance
Effectively respond to and handle situations in the event of an emergency
Able to operate various hotel operations systems to maximize results
Able to recognize and make sound decisions when improvements of process or procedures are needed
Able to serve as a Leader-On-Duty in the absence of the General Manager
Able to manage time, people and resources to make progress and complete multiple assignments under tight deadlines
Obtain any locally required certifications

LQ Management L.L.C. provides equal employment opportunities to applicants and employees without regard to race, creed, color, religion, sex, age, sexual orientation, gender (including gender identity and gender expression), pregnancy (including childbirth or related medical conditions, and breastfeeding), marital status, registered domestic partner status, ancestry, national origin, citizenship status, uniformed services status, veteran status, genetic information, disability, or any other status protected by law.