Operating globally, Intact is the leading provider of cloud and on-premise SaaS solutions for the specific needs of the Testing, Inspection, and Certification (TIC) industry and beyond. Speaking the technical language of its customers, Intact creates tools that break down the complexity of their work and help them gain new efficiencies where needed.
Our customers benefit from our in-depth knowledge of the audit, assessment, and certification industry. We understand their specific needs and requirements and solve the challenges facing them. Our solutions are optimized to meet their needs and business goals. We create tools that make businesses — small and large, local and global — more effective and efficient. We drive digitalization and increase safety, consistency, and transparency, globally. 100% reliable, trustworthy, and set to secure and grow our customers’ business.
The Intact Platform is the leading cloud and on-premise ERP solution for audit, assessment, certification, accreditation, and standards management. It is unsurpassed in functionality and features a fully modular end-to-end workflow that lets you scale up or down as your needs change. We drive innovation based on the feedback of the Intact Community to ensure that our software solutions always meet the industry’s needs and that our customers are ahead of the curve.
Since 2001, customer satisfaction and maximum benefits have been the key to our success. Intact is trusted by the world’s leading companies in the TIC sector, operating across all industries. Intact has offices and representation in Austria, the United States, Switzerland, Germany, the UK, and Australia.
Position Description
- Responsible for all aspects of the development/implementation of a systems project or program involving department or cross-functional teams focused on the delivery of a computer-based system from the design process through a finished state for internal/external customers.
- Provides a single point of contact for projects and responsible to take projects from original concept through final implementation and responsible for conducting project meetings.
- Interfaces with all areas affected by the project including end users, computer services, and client services.
- Defines project scope and objectives. Oversees/coordinates all aspects of project and serves as project manager between clients, systems, line management and other departments. Plans and directs schedules as well as project budgets.
- Monitors the product/program/project from initiation through delivery, interfacing with customer on technical and non-technical matters.
- Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals. Manage integration of vendor tasks and tracks success.
- Develops detailed work plans, schedules, project estimates, resource plans, budgets, and status reports.
Key Responsibilities
- Development of project plan and tasks while providing high degree of customer service
- Manages and coordinates all customer calls and updates project plan accordingly
- Collaborate and manage coordination of engaging relevant business units – this includes but not limited to interfaces and interacting with product development teams
- Review resources and staffing requirements and ensure reaching maximum efficiencies in process
- Oversee and coordinate with international coworkers lead for key customer facing activities
- Issue tracking and reporting
- Baseline knowledge of ERP Systems
- Maintains quality service by establishing and enforcing organization standards.
- Verifies application results by conducting system audits of technologies implemented
- Maintains quality service by establishing and enforcing organization standards
Minimum Qualifications
- 2+ years’ experience in project management, requirements definition, building systems solutions and/ or deployment of business requirements to information systems.
- Previous software implementation experience
Critical Skills:
- Direct experience in project management for technology system
- Demonstrated success in the managing and delegating in a team-based environment
- Strong Microsoft Office products experience including PowerPoint, Excel, One point Microsoft Projects; and Visio required
Additional Knowledge/Skills
- Project management (PMP) certification or IMPA certification, strongly preferred
- Ability to generate and track multiple system implementation project plans according to budget, customer expectations, and deadlines
- Experience with project management tools and methodologies, strong critical thinking, attention to detail, and problem solving-skills
- Excellent written, verbal, and facilitation skills to communicate critical milestones professionally with people at all levels of the organization and with external customers
- Knowledge of audit and certification management is an advantage
- Common understanding of technical environments is an advantage
Travel
- Up to 35% travel required
- Passport Needed
- Upon hire will spend minimum 3 weeks at home office training (company expense)
Education
- 2-year degree in computer science, business of related field or equivalent experience
Starting salary $70,000 or DOE
401k and Health Insurance Options
Job Type: Full-time
Pay: From $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Parental leave
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: Remote
